TECHNICAL ASSOCIATE ENGINEER
Pathfinder Enterprises Solutions Pvt Ltd
Total years of experience :11 years, 0 Months
Design Configuration for IT infrastructure network and supervise its implementation.
Update the knowledge on recent developments in IT Infrastructure and apply it to company's network as per the organization's needs.
Users and Group management using Windows Server 2008 Active Directory Services
Managing DNS, DHCP and deployment of the Group policy for the security features of the Company
Troubleshooting all the problems with users occurred on daily operations, Remote Support using RDP (Remote Desktop Protocol)/Team viewer, Ammyy.
Implement IT Helpdesk software for users to create trouble tickets and maintain records of all troubleshooting logs with ticketing system tool Kaseya, Resolving the issues within the specified SLA.
Scheduled (weekly monthly full and daily incremental) and monitored backups for all Servers with Symantec Backup Application
Configuring & execute VLAN, ACL on Layer 3 switch and router for each tenant user.
Separate user creation for automatic accessing FTP site for pushing up real time data.
Monitoring FTP interface files for consistent data flowing.
Installing Xtreme Integra utility on tenant level for capturing live data.
Conducting trainings, presentation for employees and end-users in order to educate them on handling, troubleshooting & using new applications introduced by the vendors.
Prepared and maintained documentation of technologies, standards and procedures, records of work performed.
Projects Handled:
MSQ - Mantri Square Mall, Bangalore - India.
MCB - Phoenix Market City, Bangalore - India.
Investigating, diagnosing and resolve all network problems.
Identify, correct & advice on the operational issues in client computer systems.
Responsible for testing and implementation tools Network connectivity troubleshooting, ping, tracert, telnet, SSH.
Responsible for communication protocols, configuration, integration & security
Tracking uploaded data to FTP server
Configure Software in order to track data from client.
Analyze Error logs, Event logs and Application logs to improve the services.
Configuring Users, groups, group policy settings and security settings in Active Directory
Communicate with internal teams (Business operations, deployment etc.) for issues with existing services.
Remote support to users for the software &Hardware related issues
Providing solution to the day-to-day problems of the users.
Projects Handled:
FRK - Forum Mall, Bangalore - India.
Orion - Orion Mall, Bangalore - India.
• B.E [Electronics and Communication] -Aalim Muhammed Salegh College of Engineering, under Anna University Chennai [2008-2012] with 75% Aggregate
• H.S.C - Dhanalaksmi Srinivasan Hr.Sec.School, Perambalur [2008] with 87% Aggregate
• S.S.L.C - Dhanalaksmi Srinivasan Hr.Sec.School, Perambalur [2006] with 92% Aggregate