Senior Specialist
Hcl Technologies
Total years of experience :8 years, 11 Months
Heartbeat issue, Ping, Memory, drives issue (OS and non-OS drive threshold limit maintenance)
Fixing backup issue from OS end, server network related issue, Firewall port issue, OS related issue
Server access issue, Performance issue, Server unexpected reboots, Blue screen Error, Remote console issue (IMM, ILO)
HP, IBM Server Driver Firmware upgrade ILO/OMSA management and support.
Analyzing Physical and Virtual memory issues
Work on Internal/External escalation matrix for customers/vendors for Incident Management.
Root cause analysis process for Problems leading to strategic resolution, Work on ITIL Change Management, Problem Management and Incident Management.
Doing VM resource upgrade
Pulling INC report on weekly basis and work on repeated alerts user Tableau application.
Hardware Replacement :( Motherboard, Disk, RAM, NIC, Accelerator Battery, Power Supply, FAN Replacement etc.) Onsite Coordination & Vendor Management (HP/Dell) for remote server.
Experience of working on high priority incident ticket with high critical deadline.
Working on Basic power shell scripts and commands for automation such as disk cleanup, monitoring the Services, Processes and File system.
OCA for Monitoring and analyzing utilizations of VMware/Physical servers
RidNacs/RAM Map/process explorer/Tree size/Expart
Working on HA, DRS and Fault Tolerance, monitoring of servers and managing Load balance on VMware Servers. Remote hands support with Data centers.
Administer efficient work of servers and systems and provide support to everyday operations.
Analyze system for failure and assist to restore files with the help of the operating system.
Supervise efficient application of various window patches and security controls.
Manage and monitor system plans and supervise all activities for the plan and unplanned systems.
Install and configure various commercial products on window operating systems.
Administer and execute various management activities and manage all backup activities.
Coordinate with various groups and perform troubleshoot on all production problems and provide resolution.
Manage database, monitor trouble tickets and provide appropriate resolution for the same.
Determine support to patch application and timeframe for the same and develop appropriate strategies.
Develop complex system standards and recommend improvements to enhance performance.
Coordinate with management and evaluate conduct capacity for the system.
Manage customer escalation supporting change being executed by Wintel team
Active Directory managing/building knowledge
This position responsible for providing server Admin support for customers in a 24x7 service organization
Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets
Windows Server 2008 R2 and 2012 R2 scheduled Backups and Restores.
Designs, administrate, and supports systems, networks, and application infrastructure (E.g., LAN/WAN, firewalls, routers, systems security, global email systems, etc.)
Configuring, monitoring and troubleshooting of SonicWALL (TZ210) and Sophos XG210 firewall.
Analyzed the security issue in the network, create rules (firewall base, certificate base), implement it and make a strong network.
Manages Windows network (users, computers, printers, etc.) with Active Directory.
Provide technical Support required to maintain user accounts, DNS, DHCP and maintaining connectivity to the internet and VPN to Area office (Head Office - USA).
Support and maintain network hardware, network Operating Systems, and Compassion system applications.
Windows Server 2008 R2: File/FTP server.
Used MS Hyper-V and build virtual box configured it as needed
Used WSUS to manage windows based operating systems such as for patch management.
Deployed and managed a WSUS server to allow automatic updating of Windows servers.
Managing Email Server (Mail Enable)
Added and removed server roles and features; configured AD Domain Services role.
Configured file and print services; Configured DNS on server and DHCP server.
Advanced monitoring, administrate, troubleshoot, and manage infrastructure-based systems.
Collaborated with team members to investigate and resolve IT issues related to higher-level GPO changes, network settings, registry issues, and security vulnerabilities.
PBX/VOIP phone escalation to Phone Admin or Network Admin.
Responsible for organizing and maintaining Online based examinations on Behalf of TCS.
Analyzing 1000+ computers and its Network connectivity, entailed with a field visit.
Responsible for managing and maintenance of networks.
Organizing the core switch and its network that working under the star topology.
Fixing the network/software issue encountered in the client machine in a timely fashion.
Conducting the mock test and real-time examination for candidates on the organized network setup.
Organizing online examination at zero percentage defective by organizing and maintaining a robust network environment.
Computer Science