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sathishkumar sakthivel, Senior IT Support Associate-Access

sathishkumar sakthivel

Senior IT Support Associate-Access·Omega healthcare Pvt.ltd

Kuwait

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 6 years, 1 months

Senior IT Support Associate-Access

January 2020 - January 2026

Omega healthcare Pvt.ltd

Chennai, India

January 2020 - January 2026

Resolved complex hardware, software, and network issues with 98%+
SLA compliance.
Managed Active Directory, Office 365, VPN, and endpoint security for
daily operations.
Supported Windows, installed applications, and handled system
updates/patching.
Led L1/L2 escalations and Supported 25000+ healthcare users across
multiple locations in a 24/7 environment.
created documentation and Managed IT assets, inventory, and
equipment setups for new hires and remote users.

Company industry:
Other Healthcare Services
Job role:
Information Technology

Education

Thiagarajar college

January 2019

January 2019

Bachelor's degree, Computer Engineering

India

GPA (percentage): 95%

GPA (percentage): 95%

Skills

Software
Expert
Software
Expert
IT
Expert
IT
Expert
Senior Executives
Expert
Senior Executives
Expert
Desktop Support
Expert
Desktop Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
networking
Expert
networking
Expert
L2/L3 End user support
Expert
L2/L3 End user support
Expert
hardware and software troubleshooting
Expert
hardware and software troubleshooting
Expert
SENIOR IT SUPPORT
Expert
SENIOR IT SUPPORT
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
ENDPOINT DETECTION AND RESPONSE
Intermediate
ENDPOINT DETECTION AND RESPONSE
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Certified CISCO Router and Administrator(TN
Ceritified Network Administrator(TN