Vema Bonka

Call Operator at BPO PLUS

• Qatar - Doha
• My current job since July 2021

Trainer Product and Process at AmTech

• Qatar - Doha
• February 2012 to April 2017

Self Quality & Self Customer Satisfaction.
 JKQ (Job Knowledge Quiz) Course Completion for the Floor (100% Compliance).
 New Product Dissemination across the Floors.
 Every day Dip Check on New Products, Quality Parameters or Updations across the Floor.
 Undergoing Certification from Client End every Quarter of the Year with a Minimum % of 85.
 Attending Client Calibrations as well as Monthly Calibrations within the Departments.
 Preparing Modules on PPT.
 Preparing Reports (like Bucketisation, Performance Report Attendance Report etc).
 Customer Satisfaction Analysis (Call Listening).
 AHT (Average handling Time) base Lining.
 Clients Feedback.
 Manager Evaluation

Product and Process Trainer at Amtech

• Qatar - Doha
• February 2012 to April 2017

Product & Process Trainer at IBM

• India - Hyderabad
• July 2007 to July 2010

AMTECH-Al Madaen Security System
Product & Process Trainer
KEY RESPONSIBLE AREAS
 Product Information to Clients
 Staff Training about New Product Launch
 Customer Problem Resolution
 Market Evaluation to the Staff