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Vema Bonka, Training Coordinator/Duty Officer/ Recruiter

Vema Bonka

Training Coordinator/Duty Officer/ Recruiter·Hamad Medical Corporation

Qatar

Master's degree, English Literature

Work experience

Total years of experience: 13 years, 4 months

Training Coordinator/Duty Officer/ Recruiter

July 2021 - Present

Hamad Medical Corporation

Doha, Qatar

July 2021 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Hospitality Helpline Representative

June 2021 - Present

Hamad Medical Corporation(BPO +)

Doha, Qatar

June 2021 - Present

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Trainer Product and Process

February 2012 - April 2017

AmTech

Doha, Qatar

February 2012 - April 2017

Self Quality & Self Customer Satisfaction.
 JKQ (Job Knowledge Quiz) Course Completion for the Floor (100% Compliance).
 New Product Dissemination across the Floors.
 Every day Dip Check on New Products, Quality Parameters or Updations across the Floor.
 Undergoing Certification from Client End every Quarter of the Year with a Minimum % of 85.
 Attending Client Calibrations as well as Monthly Calibrations within the Departments.
 Preparing Modules on PPT.
 Preparing Reports (like Bucketisation, Performance Report Attendance Report etc).
 Customer Satisfaction Analysis (Call Listening).
 AHT (Average handling Time) base Lining.
 Clients Feedback.
 Manager Evaluation

Company industry:
1389
Job role:
Training and Development

Product and Process Trainer/ HR Coordinator

February 2012 - April 2017

Amtech

Doha, Qatar

February 2012 - April 2017

AMTECH-Al Madaen Security System
Product & Process Trainer/ HR Coordinator
KEY RESPONSIBLE AREAS
 Product Information to Clients
 Staff Training about New Product Launch
 Customer Problem Resolution
 Market Evaluation to the Staff
 Recruting and Induction training to New Joiners.

Company industry:
Accounting
Job role:
Training and Development

Product & Process Trainer/ HR Recruiter

July 2007 - July 2010

IBM

Hyderabad, India

July 2007 - July 2010

Company industry:
IT Services
Job role:
Training and Development

Education

Andhra University

May 2007

May 2007

Master's degree, English Literature

India

Andhra University

May 2007

May 2007

Master's degree, Masters in Literature

India

Andhra UniversityUGC of Andhra University

January 2007

January 2007

Master's degree, Literature English

Qatar

courses: Add On Course in English

Andhra University

May 2006

May 2006

Master's degree, English Literature

India

TSR & TBK CollegeAndhra University

January 2005

January 2005

High school or equivalent, Bachelor of Commerce

India

GPA (percentage): 65%

GPA (percentage): 65%

Distinction in Graduation of Commerce

MAVP Jr. College

January 2002

January 2002

High school or equivalent,

from

ST.Joseph’s Secondary School

January 2000

January 2000

High school or equivalent,

India

from

Skills

Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Listening Skills
Expert
Listening Skills
Expert
Product Certification
Expert
Product Certification
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
ERP
Beginner
ERP
Beginner
LISTENING
Expert
LISTENING
Expert
MARKETING
Beginner
MARKETING
Beginner
QUALITY
Expert
QUALITY
Expert
TRAINING
Expert
TRAINING
Expert
operation
Intermediate
operation
Intermediate
staff training
Intermediate
staff training
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
Customer Service
Expert
Customer Service
Expert
Call
Expert
Call
Expert
Call Center
Expert
Call Center
Expert
Languages -English, Hindi, Telugu ,Tamil.
Expert
Languages -English, Hindi, Telugu ,Tamil.
Expert
Management
Intermediate
Management
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Listening Skills
Expert
Listening Skills
Expert
Product Certification
Expert
Product Certification
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert

Languages

English
Expert
Hindi
Expert
Tamil
Intermediate
Telugu
Native Speaker
Malayalam
Beginner

Training and Certifications

Training
Train the Trainer
IBM Daksh

Hobbies

  • Vocal Training (Music)
    It's a practice to keep onself at peace and improve the level of concentration and memory.