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Satish Kumar, IT Project Manager

Satish Kumar

IT Project Manager·LTM

India

Bachelor's degree, Bachelor of Engineering (Information Science),

Work experience

Total years of experience: 16 years, 3 months

IT Project Manager

January 2026 - Present

LTM

Bengaluru, India •Hybrid

January 2026 - Present

Company industry:
IT Services
Job role:
Information Technology

ASSOCIATE MANAGER

January 2026 - Present

LTI MINDTREE PVT LTD

Bengaluru, India •Hybrid

January 2026 - Present

• Led the daily operations of the support team, ensuring smooth service delivery and timely resolution of technical issues.
• Supervised and guided team members, providing regular coaching, support, and performance feedback.
• Acted as the main escalation point for critical incidents, working with technical teams to restore services quickly.
• Monitored team workload, priorities, and service performance to meet operational targets and SLAs.
• Coordinated with infrastructure, application, and security teams to resolve operational issues efficiently.
• Prepared operational updates and ensured clear communication during shift handovers and major incidents.
Company industry:
IT Services

TECHNICAL SPECIALIST

January 2021 - December 2025

LTIMindtree Pvt Ltd

Bengaluru, India •Hybrid

January 2021 - December 2025

• Ensure Compliance and Eficiency: Managed and responded to Ofice 365, Mac OS, Windows 10, Network, and Remote Desktop requests, consistently meeting Service-Level Agreements (SLAs).
• Team Leadership: Led a high-performing team focused on delivering exceptional customer service, fostering a customer-centric approach that enhanced user satisfaction.
• Expertise in Microsoft Technologies: Provided expert support and administration for Microsoft technologies, including Ofice 365, Windows 10 Pro, Windows Server, Active Directory (both on premises and Azure), Azure Active Directory, and Azure Administration.
• Operational Stability: Oversaw IT operations, ensuring the stability, reliability, and security of IT systems and infrastructure, which supported seamless business operations.
• Proactive Troubleshooting: Diagnosed, identified, and resolved technical issues related to identity and access management, improving system eficiency and reducing downtime.
Company industry:
IT Services
Job role:
Support Services

TECHNICAL SUPPORT LEAD

January 2021 - December 2025

LTI MINDTREE PVT LTD

Bengaluru, India •Hybrid

January 2021 - December 2025

• Ensured compliance with IT policies, security standards, and operational procedures.
• Provided technical guidance to team members and supported the resolution of complex technical issues.
• Identified recurring issues and implemented process improvements to improve service quality and team efficiency.
• Maintained operational documentation and knowledge articles to support consistent service delivery.
Company industry:
IT Services

SENIOR TECHNICAL SUPPORT ENGINEER

January 2018 - December 2020

Mindtree Pvt Ltd

Bengaluru, India

January 2018 - December 2020

• Install, configure, monitor, and troubleshoot Windows desktop operating systems and Microsoft Ofice applications.
• Play a pivotal role in migration projects, delivering proficient help desk support, contributing to seamless system transitions, and enhancing end-user experiences.
• Lead on-site support initiatives, ensuring optimal functionality for end-users.
• Provide comprehensive user training, boosting overall IT eficiency.
• Extensive hands-on knowledge of identity and access management best practices, procedures, and software solutions such as CyberArk and Okta.
Company industry:
IT Services

SENIOR TECHNICAL SUPPORT ENGINEER

January 2018 - December 2020

MINDTREE PVT LTD

Bengaluru, India

January 2018 - December 2020

• Install, configure, monitor, and troubleshoot Windows desktop operating systems and Microsoft Office applications.
• Provided clear, structured communication to stakeholders, translating technical issues into actionable updates for non
technical audiences.
• Operated effectively in fast-paced, ambiguous environments, proactively identifying risks, testing improvements, and
adapting plans as needed.
Company industry:
IT Services

Remote Desktop Management Analyst

September 2015 - September 2017

HEWLETT PACKARD ENTERPRISE (HPE) (DXC TECHNOLOGIES

Bengaluru, India

September 2015 - September 2017

• Provide expert-level technical support, resolving escalated issues eficiently.
• Support Active Directory, MS Ofice suite, and Windows File Permissions.
• Diagnose and resolve technical incidents within defined SLAs.
• Achieve a 25% reduction in ticket resolution time through advanced troubleshooting procedures.
Company industry:
IT Services

Remote Desktop Management Analyst

January 2015 - January 2017

HEWLETT PACKARD ENTERPRISE (HPE) (DXC TECHNOLOGIES SINCE

Bengaluru, India

January 2015 - January 2017

• Provide expert-level technical support, resolving escalated issues efficiently.
• Support Active Directory, MS Office suite, and Windows File Permissions.
• Identified operational risks, issues, and dependencies, proposing practical solutions and courses of action to support
service continuity.
Company industry:
IT Services

Service Desk Analyst

July 2013 - August 2015

Hewlett-Packard (HP)

Bengaluru, India

July 2013 - August 2015

• Create and maintain detailed documentation of troubleshooting processes.
• Set customer expectations and escalate tickets when appropriate.
• Close an average of 30+ support tickets per day, exceeding the teams monthly target by 15%.
• Consistently achieve a first-response time of less than 10 minutes, meeting or exceeding SLA standards.
Company industry:
IT Services

Service Desk Analyst

January 2013 - January 2015

HEWLETT PACKARD (HP),

Bengaluru, India

January 2013 - January 2015

• Create and maintain detailed documentation of troubleshooting processes.
• Set customer expectations and escalate tickets when appropriate.
• Close an average of 25+ support tickets per day, exceeding the teams monthly target by 15%.
Company industry:
IT Services

Web developer

September 2011 - June 2013

REUSSIS INFOTECH PVT LTD

Bengaluru, India

September 2011 - June 2013

• Worked as a web developer for an ecommerce company.
• Liaised with customers and external teams to resolve issues.
Company industry:
IT Services

Web developer

January 2011 - January 2013

REUSSIS INFOTECH PVT LTD,

Bengaluru, India

January 2011 - January 2013

• Worked as a web developer for an ecommerce company.
• Liaised with customers and external teams to resolve issues.
Company industry:
IT Services

Technical Support Representative

September 2010 - March 2011

MICROLAND

Bengaluru, India

September 2010 - March 2011

• Provide support for routers and USB adapters, ranging from initial setup to warranty claims, while promoting computer literacy among users.
• Analyze existing systems to identify flaws and ensure products met company standards and Promoted computer literacy among users.
Company industry:
IT Services

Technical Support Representative

January 2010 - January 2011

MICROLAND,

Bengaluru, India •Hybrid

January 2010 - January 2011

• Provide support for routers and USB adapters, ranging from initial setup to warranty claims, while promoting computer
literacy among users.
• Analyze existing systems to identify flaws and ensure products met company standards and promoted computer literacy
among users.
Company industry:
IT Services

Education

Visvesvaraya Technological University

June 2010

June 2010

Bachelor's degree, Bachelor of Engineering (Information Science),

India

54%

Skills

IT Technical Support

Expert

TROUBLESHOOTING (PROBLEM SOLVING)

Expert

MICROSOFT WINDOWS

Expert

HELP DESK SUPPORT

Expert

ACTIVE DIRECTORY

Expert

INFRASTRUCTURE

Expert

MAC OS

Expert

COORDINATING

Intermediate

INFORMATION TECHNOLOGY OPERATIONS

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

MICROSOFT TEAMS

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

PROCESS IMPROVEMENT

Intermediate

SERVICE DELIVERY FRAMEWORK

Intermediate

TEAM LEADERSHIP

Intermediate

Languages

English

Expert

Hindi

Beginner

Kannada

Beginner

Training and Certifications

Certifications
Microsoft Azure Fundamentals (AZ – 900), JAMF Pro Associate
Microsoft Azure Fundamentals
Jan 2021

Hobbies and interests

Travelling, Music, Movies