Salesforce Techno-Functional Consultant
ORCHID Technologies
Total des années d'expérience :20 years, 10 Mois
• As a Salesforce Techno-Functional Lead at RR Industries, I successfully implemented both Sales Cloud and Service Cloud, achieving a 20% increase in sales conversions, a 15% reduction in sales cycle time, and a 30% improvement in customer satisfaction scores. I configured and customized objects, fields, flows, and approval processes to optimize sales, marketing, and customer service operations, while securing the environment with user roles, permissions, and data sharing rules. Additionally, I developed custom Apex triggers, Visualforce pages, and Lightning Web Components to automate tasks, streamline flows, and address business needs. Using SOQL and SOSL queries, I built reports and dashboards for real-time insights into sales performance, customer engagement, and service metrics. By creating custom flows, I automated routine tasks, enforced business rules, and triggered specific actions based on pre-defined conditions. Additionally, I integrated third-party applications with Salesforce using APIs to enhance functionality and operational efficiency.
• Furthermore, I implemented Education Cloud for DreamHill International School, leading to a 20% increase in parent engagement and a 15% reduction in administrative time. I configured and customized objects, fields, flows, and approval processes to optimize school operations, secured the environment with user roles, permissions, and data sharing rules, and established seamless data integrations with other school systems using APIs and data management tools. Additionally, I developed custom Apex classes, Visualforce pages, and Lightning Web Components to address specific school needs and automate manual processes. Utilizing SOQL and SOSL queries, I built reports and dashboards for real-time insights into student progress, attendance, and school performance. I also created custom triggers and flows to automate routine tasks and enforce business rules, while integrating third-party applications with Education Cloud using APIs to extend functionality and streamline flows.
Proactively identified and pursued revenue-generating opportunities, fostering strong customer and partner relationships. Translated customer needs into compelling solutions and used market trends to shape and secure new opportunities. Employed innovative strategies to expand the customer base and maintained effective client relationships. Addressed challenges and concerns proactively, cultivating strong professional connections within the territory.
• Adept at formulating and executing business development strategies that drove revenue growth and market penetration.
• Proven ability to identify new business opportunities, assess market feasibility, and lead successful market entry initiatives.
• Track record of building and leading high-performance sales and business development teams.
Proactively identified and pursued revenue-generating opportunities, utilizing creative sales training techniques to boost team success. Actively engaged in industry events, cultivated strong customer and partner relationships, and skillfully negotiated profitable contracts. Conducted thorough competitor research, maintained effective client relationships, and addressed development challenges and customer concerns proactively.
• Adept at formulating and executing business development strategies that drove revenue growth and market penetration.
• Proven ability to identify new business opportunities, assess market feasibility, and lead successful market entry initiatives.
• Track record of building and leading high-performance sales and business development teams.
• Demonstrated success in forging strategic alliances and partnerships that fostered growth, expanded market reach, and created mutually beneficial opportunities.
• Proficient in identifying and capitalizing on emerging trends and market dynamics to gain a competitive edge.
• Strong negotiation and relationship-building skills.
Mapped, assessed, and optimized business processes to enhance performance and agility. Maintained expertise in ERP, CRM, and business intelligence tools. Collaborated with upper management to implement new processes and generated reports to evaluate and provide insights into business performance.
• Expert in analyzing complex business processes, identifying bottlenecks, and implementing improvements for increased efficiency and effectiveness.
• Skilled in gathering and documenting requirements, modeling processes, and facilitating process reengineering.
• Proficiency in utilizing technology to automate and streamline worklows.
As the Business Owner of a B2B e-commerce portal, I spearhead all aspects of the business, driving growth and success. From crafting a winning business plan to defining and targeting key customer segments, I develop and execute impactful marketing campaigns to generate leads and fuel sales. I oversee the entire e-commerce platform, managing product listings, pricing, promotions, and vendor relationships. I ensure seamless order fulfillment, excellent customer service, and data-driven optimization through KPI analysis. I adapt the business to evolving B2B trends, manage finances, and lead a high-performing team, all while fostering a collaborative and dynamic work environment.
Identified and resolved coding-level problems, defined user requirements, tuned WebLogic Servers and Java Applications, configured monitoring tools, created custom dashboards, and investigated alarms and performance issues. Collaborated with the project leader and the team to review and document solutions for support teams.
Provided guidance and influence to partners on solution upgrades, worked closely with customers to develop integrated solutions, and presented technology roadmaps. Managed project planning, resource allocation, and deployments while offering troubleshooting and user support.
Ensured compliance with policies and quality standards, conducted performance evaluations and hiring, and collaborated with business development managers. Managed large-scale projects, introduced new systems and processes, and held regular meetings and workshops to drive successful business outcomes.
Responsible for designing, coding, testing, and maintaining software applications and systems. Collaborated with cross-functional teams to analyzed user requirements, develop efficient code, and ensure software meets quality standards. Also troubleshoot and debug software issues, implement updates, and stay up-to-date with emerging technologies and industry trends to deliver innovative solutions.
