Bayt.com
Sattam Al Otaibi, Senior Manager

Sattam Al Otaibi

Senior Manager

American Express Saudi Arabia Ltd.

Location
Saudi Arabia - Riyadh
Education
Diploma, Banking
Experience
27 years, 6 Months

Share My Profile

Block User


Work Experience

Total years of experience :27 years, 6 Months

Senior Manager at American Express Saudi Arabia Ltd.
  • Saudi Arabia - Riyadh
  • My current job since January 2002

•Organizing and leading teamwork to meet a highest quality of handling billing disputing.
•Distributing the functions between the agents.
•Take decisions on difficult cases.
•Managing team (leaves, vacations and attendance).
•reparing monthly letter showing the statistics of working age.
•Charge back, Retrieval Request & Good Faith.
•Customers Remittance.

Assistant Manager at SAMBA Fainancial Group
  • Saudi Arabia - Riyadh
  • August 1996 to September 2001

•Organizing and leading teamwork to meet the highest standard of customer services.
•Ensure branch profitability.
•Handling VIP customers.
•Maintain branch financial profile.
•Supervise a team of officer, tellers and front office customer services representatives.
•General administration.

Education

Diploma, Banking
  • at Institute of Public Administration at Riyadh
  • February 1996

Diploma of Banking Operations - Institute of Public Administration at Riyadh, Saudi Arabia

Specialties & Skills

General Banking
+Endorse 0
Customer Profitability
+Endorse 0
General Office Duties
+Endorse 0
Branch Banking
+Endorse 0
Computer literate
+Endorse 0
High communication skills
+Endorse 0
Full command of banking and cards software applications
+Endorse 0
Critical Thinking
+Endorse 0

Languages

English
Expert
Arabic
Expert

Training and Certifications

AEGNS Advanced-Chargeback and Disputes Workshop (Training)
Training Institute:
Global Network Services-UK.
Date Attended:
May 2011
AEGNS Introduction-Chargeback and Disputes Training (Training)
Training Institute:
Global Network Services- UK.
Date Attended:
June 2010
Basic Economics Course (Training)
Training Institute:
SAMBA
Date Attended:
May 1997
Services Excellence on the Telephone (Training)
Training Institute:
SAMBA
Date Attended:
October 1998
Advanced Supervisory Skills (Training)
Training Institute:
The Institute of Banking
Date Attended:
April 2004
Interdicting SAMBA Quality Course (Training)
Training Institute:
SAMBA
Date Attended:
April 1999
APEX-Course “Achieving Personal Excel Excellence” (Training)
Training Institute:
American Express (Saudi Arabisa) Ltd.
Date Attended:
August 2007
Excel Training Course - LEVEL 1 (Training)
Training Institute:
Horizon Training Institute
Date Attended:
June 2005
MS Excel 2003 Level 1 (Training)
Training Institute:
New Horizon
Date Attended:
June 2005
Basic Bookkeeping Course (Training)
Training Institute:
SAMBA
Date Attended:
September 1997
Coaching Skills for Performance (Training)
Training Institute:
American Express (Saudi Arabisa) Ltd.
Date Attended:
July 2005
Microsoft Excel 2003 L2 (Training)
Training Institute:
New Horizon
Date Attended:
February 2004
Basic of Investment Productions (Training)
Training Institute:
SAMBA
Date Attended:
December 1996

Hobbies

  • Reading