Quality Management
BAE Systems Saudi Arabia
Total years of experience :10 years, 10 Months
Working in Quality Assurance Division, Under Operational Excellence Unit.
Main tasks & responsibilities are listed below:
- Establishing a new & updating existing SLAs (Service Level Agreements) between internal customers
- Responsible for maintain the measurement of SLA (Service Level Agreement) between bank department.
- Calculate department performance in regard of process enhancement & improvement.
- Monthly reporting on department performance regarding OLA (Operating Level Agreement & SLA(Service Level Agreement)
- Transferring knowledge through creating and maintaining SOAPs (Standard Operating & Accounting Procedures Manual)
Internship:
Worked in multiple departments and Units ( Quality Assurance, Quality Control, Engineering, Lean, Planing).
Fulfillment Team, at HQ
Bachelors of Business Administration, Quality Management. 2nd Rank Honor for achieving high GPA.
A two years of intensive english language courses required to complete the bachelor degree at Al-Yamamah University. note: this program courses are separate from the bachelor's courses.