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Saumini Tripathi, Digital Strategy and Process Improvement Consultant

Saumini Tripathi

Digital Strategy and Process Improvement Consultant·Orange Business

United Arab Emirates

High school or equivalent, Computer Science And Engineering

Work experience

Total years of experience: 7 years, 5 months

Digital Strategy and Process Improvement Consultant

April 2024 - August 2025

Orange Business

Gurgaon, India

April 2024 - August 2025

• Worked as a strategic business partner in Oranges
digital transformation journey, leading the
decommissioning of legacy systems and designing future
ready workflows using Pega 8.x to streamline operations
and ensure business-IT alignment.
• Spearheaded end-to-end product lifecycle —from
requirement elicitation, business case creation, solution
design, BRD, FRD and DCO workshops to supporting
development and UAT phases—ensuring optimal
stakeholder satisfaction and technical feasibility.
• Collaborated with cross-functional teams, Product Owners,
and Release Train Engineers to maintain backlogs, track
metrics (burn-down charts, velocity), and drive
continuous improvement in alignment with SAFe Agile
methodologies.
Company industry:
Telecommunications
Job role:
Information Technology

Senior Application Analyst

October 2023 - April 2024

Accenture

Gurgaon, India

October 2023 - April 2024

• Led and supported end-to-end platform upgrade activities,
including rule refactoring, deprecation handling, UI
modernization, and performance optimization, ensuring
compliance with the latest Pega standards and architectural
best practices.
• Collaborated with stakeholders to analyze business
requirements and translate them into functional and
technical specifications for the Pega upgrade from version
7.2 to 8.6.
• Executed smoke and regression testing, analyzed upgrade
impact defects, and resolved issues related to deprecated
APIs, custom controls, clipboard pages, agents, and activity
rules.
• Contributed to knowledge transfer and documentation by
preparing post-upgrade impact reports and solution design
documents to assist in future maintenance and scalability.
Company industry:
IT Services
Job role:
Information Technology

Senior Associate

June 2021 - September 2023

Cognizant

Gurgaon, India

June 2021 - September 2023

• Developed and maintained a Pega-based KYC (Know Your
Customer) application for a Banking client, implementing
data pages, validation rules, and integration connectors
(SOAP/REST) to streamline onboarding and regulatory
compliance processes.
• Built scalable and secure workflows for the Internal Audit
Management System for the bank, utilizing case types, sub
processes, harness rules, and dynamic layouts, ensuring
complete audit trail visibility and adherence to internal
control standards.
• Collaborated DevOps teams to implement deployment via
Jenkins pipelines, and participated in Agile ceremonies
including sprint planning, demos, and retrospectives to
ensure continuous delivery and high-quality code.
Company industry:
IT Services
Job role:
Information Technology

Software Engineer

April 2018 - June 2021

Tata Consultancy Services

Gurgaon, India

April 2018 - June 2021

• Developed and provided end-to-end support for Pega
applications in the Mortgage and Bereavement
domains for a Banking client.
• Designed and implemented automated case
management flows, UI forms, decision tables, and
service integrations to streamline loan processing and
customer communication, improving process efficiency
and digital experience for banking users.
• Ensured stability and performance through L2/L3
production support, incident triaging, and
defect resolution using Pega RULES, SMA, and
AES tools.
• Played a key role in enhancing application scalability
by optimizing flow actions, declarative rules, data
transforms, and leveraging circumstancing, SLA rules,
and agent queues in alignment with Agile delivery
practices and CI/CD pipelines.
Company industry:
IT Services
Job role:
Information Technology

Education

SRMSCETA.K.T.U

July 2017

July 2017

High school or equivalent, Computer Science And Engineering

India

GPA (percentage): 77.98%

GPA (percentage): 77.98%

. In

LucknowPublic School

July 2012

July 2012

High school or equivalent, Computer Science

India

GPA (percentage): 88.20%

GPA (percentage): 88.20%

Skills

Stakeholder Management
Expert
Stakeholder Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Certified Scrum Master CSM
Expert
Certified Scrum Master CSM
Expert
Pega PRPC
Expert
Pega PRPC
Expert
BUSINESS PROCESS MANAGEMENT
Expert
BUSINESS PROCESS MANAGEMENT
Expert
BUSINESS ANALYSIS
Expert
BUSINESS ANALYSIS
Expert
CERTIFIED SCRUM MASTER
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
SOFTWARE MODERNIZATION
Intermediate
SOFTWARE MODERNIZATION
Intermediate
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
Pega
Expert
Pega
Expert
SAFE
Expert
SAFE
Expert
Kanban
Expert
Kanban
Expert
Jira
Expert
Jira
Expert
Confluence
Expert
Confluence
Expert
MS Office
Expert
MS Office
Expert
Banking
Expert
Banking
Expert
Requirement Gatheting
Expert
Requirement Gatheting
Expert
Stakeholder Communication
Expert
Stakeholder Communication
Expert
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
DIGITAL MEDIA STRATEGY
Intermediate
DIGITAL MEDIA STRATEGY
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
GENERATIVE ARTIFICIAL INTELLIGENCE
Intermediate
GENERATIVE ARTIFICIAL INTELLIGENCE
Intermediate
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
ROBOTIC PROCESS AUTOMATION
Intermediate
ROBOTIC PROCESS AUTOMATION
Intermediate
SOFTWARE MODERNIZATION
Intermediate
SOFTWARE MODERNIZATION
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
Stakeholder Management
Expert
Stakeholder Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Certified Scrum Master CSM
Expert
Certified Scrum Master CSM
Expert
Pega PRPC
Expert
Pega PRPC
Expert

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
Certified SAFe for Teams
Certified SAFe 6 Scrum Master
Certified Senior System Architect V8.7
Certified System Architect V8.0
Scrum Master

Hobbies and interests

Cooking