Mala Thakkar

• Led multi-country retail SAP S/4 Hana project for digital transformation with end-to-end project lifecycle ownership.
• Collaborated with cross-functional teams and vendor team for discussions on various issues and task updates.
• Reviewed and provided approval for deliverables based on acceptance criteria and data validation checks.
• Prepared dashboards with KPIs and tracked project progress based on timelines.
• Presented status reports to management and updated stakeholders about the weekly progress.
• Streamlined deliverable review process by 30% through creation of standardized review guidelines, resulting in
smooth audits and improved quality control.
• Travelled on business trip to Australia to collaborate with business and technical teams during pilot go-live.
• Managed closure of project tasks according to timeline and documented lessons learned using tools like
Confluence and JIRA.
• Managed successful delivery of a defect-free pilot region Distribution Center go-live ahead of planned timeline.
• Removed roadblocks and coordinated with vendor to ensure smooth sprint execution and timely release of features.
• Participated as Scrum Master in the organizations Waterfall to Agile change transformation team.
• Facilitated daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives for teams to
practice Scrum.
• Managed approval of authorization requests for migration cutover roles in SAP ASP portal to authorized users.
• Performed root cause analysis for incidents in ServiceNow in collaboration with Technical Support team.
• Documented comprehensive project requirements, tracked development issues, and recorded implemented solutions
to support knowledge transfer and continuous improvement.
• development of mobile application with AI-based text recognition functionality using Flutter.

• Led multi-country retail SAP S/4 Hana project for digital transformation with end-to-end project lifecycle ownership.
• Managed execution of project tasks according to timeline and within scope and budget.
• Collaborated with cross-functional teams and vendor team for discussions on various issues and task updates.
• Reviewed and provided approval for deliverables based on acceptance criteria and data validation checks.
• Prepared dashboards with KPIs and tracked project progress based on timelines.
• Presented status reports to management and updated stakeholders about the weekly progress.
• Streamlined deliverable review process by 30% through creation of standardized review guidelines, resulting in
smooth audits and improved quality control.
• Travelled on business trip to Australia to collaborate with business and technical teams during pilot go-live.
• Managed successful delivery of a defect-free pilot region Distribution Center go-live ahead of planned timeline.
• Removed roadblocks and coordinated with vendor to ensure smooth sprint execution and timely release of features.
• Participated as Scrum Master in the organizations Waterfall to Agile change transformation team.
• Facilitated daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives for teams to
practice Scrum.
• Managed approval of authorization requests for migration cutover roles in SAP ASP portal to authorized users.
• Performed root cause analysis for incidents in ServiceNow in collaboration with Technical Support team.
• Optimized development of mobile application with AI-based text recognition functionality using Flutter.

• Managed project activities for financial reports development and provided updates to clients.
• Updated stakeholders on project progress in weekly update meetings.
• Collaborated with clients globally to gather and refine business requirements for financial reporting.
• Delivered reports using SSRS and Excel, aligning outputs with client expectations.
• Developed SQL procedures and automation scripts to enhance reporting performance.
• Resolved technical issues raised in internal incident logging system in financial data by doing data analysis in
Microsoft SQL and SSRS.
• Tested reports for accuracy and compliance with business rules before deployment.

• Delivered Power BI dashboards and managed release cycles for UK-based client Morrisons.
• Created ETL packages using Oracle ODI and Oracle PL/SQL
• Developed .NET application with JavaScript-based validations.
• Implemented ETL pipelines using Microsoft SSIS and handled database queries with SQL Server.
• Supported as client site coordinator for release management activities and resolved L1/L2 technical issues,
ensuring smooth deployments during go-live.
• Provided updates on the issues and progress of tasks during daily stand-up meetings.