Manager
SAPIENT CONSULTING LTD
Total des années d'expérience :19 years, 11 Mois
Program Management & Consulting
•Successfully direct distinct programs for a client list highlighted by Marriott International, Michelin, Chevron, M&S, Bed Bath and Beyond, O2, and MetLife, whilst maintaining Delivery Model streamlining, Revenue goals and capacity planning
•Lead the seamless implementation of multi-million dollar projects in digital marketing
•Leverage use of Consulting to ensure the alignment of people, processes, and technology with client expectations
•Use KM tools and processes to evolve data into a comprehensive knowledge pool.
•Implement strict auditing process for adherence with Client and Global Standards
•Working with the management, lead the annual Goals, budgeting and ongoing forecasting processes
•Developed strong working relationships with client and build a level of influence with key client contacts
Key Contributions
•Recognized with the ‘You Made a Difference’ and ‘Super Nova’ Awards for exceptional client-focused delivery, which resulted in an increase in CSAT Scores from 3.75 to 4.95 out of five.
•Recognized as a Platinum Partner for outstanding contribution in Delivery Approach Training for Trainees hired in 2015
•Strategize Digital Marketing Initiatives and enhancing User Experience along with a focus on Conversions by leveraging analytics tools like webtrends and omniture.
•Leveraging the financial knowledge to do near accurate weekly, monthly and quarterly forecast
•Minimize variance through close tracking of project work deliverables consisting of Statement of Work, Strategy Formulation, Market Analysis, and SWOT Analysis.
•Strategically grew both the CSAT and Delivery Focus Area scores by doing frequent pulse checks of the team and client quarterly in order to understand project successes and identify areas in need of improvement.
•Actively managed and mentored an 80-member team of interns throughout tenure in position.
Effectively drove the refinement of project management processes through the strategic leadership of the IS Management and Network Consolidation projects.
Key Contributions
•Encouraged open communication and information flow in order to encourage internal collaboration throughout the full lifecycle of projects.
•Applied the Right First Time (RFT) and On Time Delivery (OTD) concepts to both strategic projects.
•Appointed to the Governance Team and led the Change Management team, which drove changes within the BAU.
Diligently directed key APAC regional projects in India, Hong Kong, and Malaysia, which included the management and mentorship of multi-disciplinary teams.
•Oversaw both change management and knowledge management, and served as the key point of contact for external vendors and telecoms.
Key Contributions
•Recognized by C-Level Executives on the Bank of America team for consistently going above and beyond.
earlier career
A Management Course giving insights on various trends related to Marketing & defining strategy to lead the companies into the global markets.