Saurabh Wagh

• Introduced an order management portal for a leading retail website, for 180+ retailers/dealers
• Spearheaded the billing process overhaul to enhance efficiency and accuracy, thereby saving
approximately AUD 60M, realized from incorrect billing
• Involved in Automation of 70% user scenarios to ensure testing efficiency during product upgrades
• Designed a scalability focused feature to adjust to fluctuating unit prices, future-proofing the product
offering, saving a 6-week effort on an annual basis
• Launched a CRM product with multiple modules including finance, HR, IT and multiple integrations
to achieve business value, as part of the strategic business separation
• Worked on a CIO driven enterprise architecture transformation, consolidating 40+ legacy apps
• Developed multiple business cases to justify the return on investment for application rationalization
• Reviewed technical as well as the functional aspects of the project, collaborated with the solution
architect to ensure requirement specifications are met and consumer expectations are considered
• Sought frequent end user and business management feedback on the product versions, to ensure
minimal functional gaps and alignment with product vision

Primary Industry: Energy &
Over 6 years of exposure in the Energy & Utilities industry with focus on the following:
1. Smart Metering: Proactive approach to determine overhead connection issues to reduce electric shock cases
in Western Australia, reducing the electric shock cases from 59 to 0, in a years span
2. Devised a CRM platform for Western Australia commercial customers to align their maintenance activities
along with the clients schedule, increasing the satisfaction quotient for over 90% of the customers
3. Introduced a notification system for a town dependent on BASS (in cases of load shedding schedules),
imbibing an efficient usage tendency amongst the customers, with 0 complaint cases, post CRM
deployment
4. Strategized business separation activities (Gas and Electricity) to ensure the systems and business processes
are independent of each other, post separation
5. Studied and recommended reading based annual and mid-year billing review patterns, thereby improving
the estimates by 33%
Other Industries: Consumer Products, Banking, Manufacturing, Telecommunications, etc.

• Driven a billing process revamp engagement.
◦ Automated the billing process to minimize the manual interventions and increased the algorithmic
efficiency to realize savings of around AUD 60M in billing
◦ Coordinated the product vision to the wider business vision, from customer experience enhancements
POV.
◦ Unveiled a future-proof feature to accommodate the changing unit prices on each tariff, thereby
reducing the customer enquiries by 40%
• Roles and Responsibilities included.
◦ Engage with business stakeholders to understand the business and technology vision
◦ Lead backlog prioritization activities to ensure the business value is delivered optimally.
◦ Map customer journeys to ensure the solutioning covers all the possible customer problems.
◦ Draft various screen mockups and wireframes to get timely feedback on potential product
development. India, Australia, and UK)

• Worked on a data landscape transformation for futuristic power GRID: On-premises to Microsoft
Azure (Perth, Australia)
◦ Understand the business rules involved in Grid forecast, considering the next 30 year pattern
◦ Transform the Ux&Ix (User experience and Interactive experience) for business intelligence and data
analytics team
• Worked on the CIO Driven Enterprise Architecture Transformation, majorly cloud-based, for a
major Manufacturing company
◦ Benchmarked the company against competitors in and beyond the industry, across top 5 technology
trends
◦ Recommended a roadmap with a vision of 3 years, aligning with CIOs plan of action
◦ Mapped the quick win initiatives with clients customer experience improvement focus
• Managed a Customer Management System campaign for an E&U client to improve customer
experience in:
◦ Raising electric faults
◦ Lodging customer complaints
◦ Managing assets on customer lands
◦ Load shedding notifications
• Presented a shopping cart feature on a leading retailers website
◦ Customized the product catalogues UIX, for more efficient order management lifecycle
◦ Involved in designing the order to cash cycle for primary, secondary, and tertiary sales
◦ Other features included: Order approval, GRN, inventory management, etc.
• Completed Application Decommissioning Readiness, for a Financial Services Client, using Application
Portfolio Assessment, leading to the subsequent decommissioning opportunity.
◦ Recommended a roadmap, with a vision of 2 years to ensure the legacy systems are completely
replaced by the Target systems.

• Led Physical to Virtual server (250+) transformation, using SaaS product, for efficient operations and
better customer experience