Call Center Agent
Majid Al Futtaim
Total years of experience :7 years, 4 Months
• Analyzing customers’ needs and assisting them with financial/ banking information and solutions.
• Obtaining client information by answering calls, interviewing clients, verifying information, etc
• Checking eligibility by comparing client information to requirements.
• Confirming policies and pricing by entering client information.
• Explaining procedures, answering questions, providing information and Solutions to Customers. Maintaining internal and external communication equipment by reporting problems.
• Improving quality results by adhering to standards and guidelines and recommending improved procedures.
• Updating job knowledge by studying new product descriptions, participating in educational opportunities and keeping track of competition developments
• Accomplishing sales and organization mission by completing related results as needed
• Set up sales and marketing plan in order to archive sales target required by the company.
• Detailing sales action plan to ensure that the targets will be achieved on a monthly, quarterly and yearly basis.
• Coordination of all requirements necessary for corporate companies and private events.
• Budgeting, Planning Corporate Conferences, Concept parties, Ceremonies or Events. Take care of logistics and ground work at the event venues.
• Music Concerts, Gala Night Dinners & Themed Parties
Clients handled:
Sula Wines Distributors, Carlton Hotel, Amway Group, Bacardi Blast, Cavala1000, Smiles of Goa, Lawman PG3, Glenmark Pharmaceutical’s, KINGFISHER, Maruti Wagon R, ICICI Bank, IFFI Producers Guild.
Business Management, Operations , Accounts,Public Relations,Project planing Computers are some of the mains Study topics covered in the course