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sayed abdallah ashour, shop manager

sayed abdallah ashour

shop manager·Gissah Perfumes

Kuwait

Bachelor's degree, Organizational Behavior And Human Resources

Work experience

Total years of experience: 10 years, 9 months

shop manager

November 2025 - Present

Gissah Perfumes

Hawali, Kuwait

November 2025 - Present

• Supervised daily inventory management to maintain stock accuracy and prevent
shortages, ensuring consistent product availability for customers.
• Coordinated staff schedules and task assignments to improve operational efficiency
and maintain smooth workflow during peak business hours.
• Implemented safety protocols and conducted regular inspections to comply with
regulatory standards and minimize workplace hazards.
• Resolved customer inquiries and complaints promptly to enhance overall satisfaction
and foster repeat patronage.
• Analyzed sales trends and adjusted merchandise displays to increase market
responsiveness and boost store competitiveness.
Company industry:
Perfume & Cosmetics
Job role:
Management

B2B Operation and Business Development Team Leader

May 2021 - September 2025

Ooredoo Telecom

Al Kuwait, Kuwait

May 2021 - September 2025

• Managed Multi B2B Branches
• Spearheaded the integration of new B2B service offerings, increasing client adoption
rates and enhancing overall market competitiveness.
• Orchestrated vendor collaborations to enhance service delivery workflows,
significantly boosting customer satisfaction and reducing operational bottlenecks.
• Enhanced reporting accuracy by implementing standardized data validation protocols,
improving decision-making reliability across B2B operational workflows.
• Implemented targeted client feedback mechanisms that enhanced service
customization, resulting in increased customer retention and satisfaction within the
B2B segment.
Company industry:
Telecommunications

Sales Specialist

February 2021 - July 2021

shalehi

Al Kuwait, Kuwait

February 2021 - July 2021

Company industry:
Real Estate
Job role:
Hospitality and Tourism

B2B Customer Service Team Leader

September 2019 - May 2021

Ooredoo

Al Kuwait, Kuwait

September 2019 - May 2021

• Develop strategic workflows that improve team alignment and increase efficiency in
handling complex B2B customer inquiries.
• Oversee quality assurance protocols to ensure consistent service accuracy and
compliance with contractual obligations.
• Coordinate cross-departmental communication to accelerate issue resolution and
reduce overall client downtime.
• Implement tailored training programs that boost team knowledge retention and
enhance customer engagement.
• Analyze service metrics to identify trends and adjust resource allocation, optimizing
response times and client satisfaction.
Company industry:
Telecommunications

Shop Manager

February 2017 - July 2019

Abed Tahan Electronics

Bekaa, Lebanon

February 2017 - July 2019

• Oversaw daily inventory control to maintain stock accuracy and prevent shortages,
ensuring uninterrupted sales operations.
• Directed staff scheduling and task delegation to optimize team productivity and meet
customer service standards consistently.
• Implemented safety protocols and compliance checks to uphold regulatory
requirements and reduce workplace incidents.
• Coordinated supplier communications and order processing to streamline restocking
and improve supply chain reliability.
• Monitored sales trends and customer feedback to adjust merchandising strategies,
boosting overall store competitiveness.
Company industry:
Retail & Wholesale
Job role:
Management

Coordinator

January 2016 - February 2017

Zara Avenues Mall

Al Farawaniyah, Kuwait

January 2016 - February 2017

• Scheduled inventory deliveries to align with store demand, improving stock availability
and enhancing overall customer satisfaction.
• Monitored daily sales data to adjust staff assignments dynamically, enhancing
operational efficiency and maintaining consistent customer service levels.
• Verified pricing accuracy during stock intake, reducing discrepancies and supporting
consistent customer trust in product labeling.
Company industry:
Retail & Wholesale
Job role:
Administration

camp coordinator

December 2015 - April 2016

Lebanese organization for studies and training

Baalbek, Lebanon

December 2015 - April 2016

1- filling application from refugees camps and provide reports for management
2- participate in brainstorming to get ideas to improve cities and job creation
3- providing educational programs to eradicate illiteracy
4- participate in volunteer work for afforestation
Company industry:
Non-profit Organization
Job role:
Support Services

part timer

December 2014 - March 2015

ART stationery

Bayan, Kuwait

December 2014 - March 2015

1- promoter for stationery goods.
2- store organizing
3- prepare shipments for co-op
4- sales & customer service
Company industry:
Office Supplies
Job role:
Sales

Education

European Global School University - Kuwait

March 2021

March 2021

Bachelor's degree, Organizational Behavior And Human Resources

Kuwait

i was studying in Lebanon in Lebanese International University (first & second Year) and i moved to kuwait and continued my education in (EGU) Kuwait

Lebanese International University

August 2019

August 2019

Bachelor's degree, International Business

Lebanon

1- leadership & Entrepreneurship Work Shop 2- Emotional Intelligence for workplace success 3- community Service program 4- career success Workshop

Al-Shaheen private school for boys

July 2015

July 2015

High school or equivalent, literary

Kuwait

Skills

Creative Work

Expert

Microsoft tools

Expert

RAS

Expert

Leadership

Expert

Sign Language

Expert

supervising

Intermediate

customer service

Expert

sales

Intermediate

leadership

Intermediate

Human Resources

Intermediate

Payroll

Intermediate

Employee Relations

Expert

Administration

Beginner

Recruitment

Intermediate

Management

Expert

HR Management

Beginner

Microsoft Office

Expert

Training

Beginner

Operation

Expert

operations

Expert

Project Management

Intermediate

BUSINESS DEVELOPMENT

Intermediate

COMPETITIVE ANALYSIS

Intermediate

CULTURAL RESPONSIVENESS

Intermediate

EMPLOYEE SATISFACTION

Intermediate

INVENTORY MANAGEMENT

Intermediate

MARKETING

Intermediate

RETAIL OPERATIONS

Intermediate

TEAM LEADERSHIP

Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Sign

Intermediate

Training and Certifications

Certifications
Marketing Strategy,SM study
SCRUM Fundamentals,SCRUM
Lean 6 Sigma Yellow belt,6Sigma Study

Hobbies and interests

chess
Volleyball

Al-Shaheen private school Volly ball Team

Hunting