customer service sales officer
Dubai Islamic bank
Total years of experience :12 years, 4 Months
• Greet and assist customers.
• Create persuasive arguments to sell products and services to customers.
• Create cost-benefit analyses of customers.
• Maintain positive relationships with customers.
• Regularly reach out to potential customers.
• Take care of customer complaints quickly and efficiently.
• Set and maintain sales target goals.
• Communicate with team members regularly.
• Preparing and submitting sales contracts for orders.
• Answer customer’s questions.
• Write up reports on customer satisfaction.
• Keep up with current sales trends.
• Organize and equip workstations and complete work as per schedule quickly and accurately.
• Ensure safety measures compliance by maintaining minimum amount of teller cash.
• Conform to items groupings sent to transit department and ensure meeting of scheduled
pick-up time.
• Interact with management to stay advanced on bank developments and initiatives.
• Approve cash withdrawals overrides on authorization limits.
• Guide teller staff on complex transactions.
• Adhere to balancing guidelines while counting cash and balancing assigned cash and work.
• Ensure compliance of tellers with audit, bank and regulatory policies.
• Ensure tellers provide outstanding customer service.
• Ensure teller staff training in customer service, product knowledge, operations and
transaction processing.
• Create an exceptional experience for every customer conducting teller transactions.
• Schedule teller shifts to guarantee branch coverage.
• Audit traveler’s, counter and bank checks and money orders.
• Engage in seminars, micro-marketing events, promotional campaigns to support Financial
Center’s sales and service activities.
• Greeting customers when they come to the till, enquiring about their banking needs.
• Processing customer deposits, withdrawals, and payments in a professional manner.
• Tactfully recommending bank products that meet a customer’s precise needs.
• Compare signatures, photos and ID to verify customers.
• Checking cheques and making sure they have been correctly written out and dated.
• Cash checks after ensuring that signature are verified.
• Receive cash from armored cars and count and verify cash.
• Provide account balance information to clients.
• Shredding confidential documents that are no longer needed and must be destroyed.
• Checking and verifying the identification of customers who ask for banking services.
• Answering basic customer questions regarding interest rates and the banks services.
• Transferring large and small funds from one customers account to another.
• Addressing bank customers by their name, along with a smile and direct eye contact.
• Completing all given tasks on time to legal requirements and negotiated deadlines. Help Desk Duties
• Update all Received Debit & Credit Cards by Courier on the System.
• Deliver Cards to Customers by Verified Customer Signature and ID.
• Activate Cards for Customers by Branch.
• Update Delivered Cards on System.
• Print System Reports (Received & Delivered Reports).k
• Manage balancing duties akin to currency, coins and checks
• Receive cash from armored cars and count and verify cash
• Sort, file and record deposit slips
• Provide information to clients regarding company services
• Ensure that the cash drawer is balanced and maintained at all times
• Perform end of the day recap of money and bank slips
• Take advantage of sales opportunities to attract new customers
• Sell savings bonds and traveler’s checks
• Stamp receipts and verify that the customer is who he or she claims to be
WPS DUTIES
• Preparation and processing of wages files for all companies
• Check all files and confirmation of authenticity before uploading
• Upload for verification by the Head Office
• Correct errors resulting from uploaded the wrong files( RTC & NAK files)
• Processing and preparation and verification of ATM files payroll Cards (C3)
• Receive payment by cash, check, credit cards or vouchers.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanner.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Finance