Assistant Outlet Manager
Moevenpick Hotel & Resort Al Bida'a Kuwait
Total des années d'expérience :14 years, 10 Mois
Oct. 2010 Till Date Moevenpick Hotel & Resort Al Bida'a Kuwait.
Assistant Outlet Manager
Responsible to provide a professional and a guest focused service to our guests ensuring satisfaction through maximum recognition and attention. Being the first support for problem solving for all sorts of problems that might occur to guests in the Veranda. Making sure the operational standards as well as the Hotel's internal procedures for guest treatment are implemented and adhered to.
* Reports directly to and communicates with the Director of F&B or delegate on all pertinent matters affecting guest service and hotel operations.
* Supervises and directs Veranda Cafe Personnel.
* Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff.
* Monitors cashiering activities (Micros) & Cashiers according to the Hotel's Standards.
* Provides functional assistance and direction to all departments.
* Monitors and controls expenses incurred in the department.
* Supervise cashiering activities during shift.
* Supervise and monitors if standards are followed and achieved.
* Accurately and promptly fulfills guest requests and anticipate needs.
* Handle guest complaints and refer problems to the manager in charge.
November 2009 till October 2010 Safir Hotel & Resort Residence
Pre-Opening Head Waiter
* Member of the Pre-opening Team of the property
* Reports Directly to the Director of Food & Beverage
* Directly handles 3 Captains and indirectly handles a team of 7 service associates.
* Responsible for implementing established systems & procedures in the restaurant.
* Participates in documenting departmental SOP's
* Implements hygiene standards in the restaurant. Directly deals with guests and periodically collects guest feedbacks.
* Attends daily briefings to discuss operation plan with the other departments.
October 2004 till October 2009 The Palm Beach Hotel & Spa
Pool Bar In charge
* Pool Bar In Charge.
* Reports Directly to the Food & Beverage Manager.
* Over-all responsible for the operations of the outlets (table set-up standards, service quality, supplies requisition & inventory, guest satisfaction)
* Handles a team of 7-10 associates per shift.
* Regularly attends daily briefings and departmental meetings.
* Directly involved with skills development and departmental training of associates. Directly monitors skills progress of associates.
* Conducts performance evaluation of associates in the section.
July 2001 till Oct. 2004 Kuwait Regency Palace
Banquet Supervisor
* Reports directly to the Banquet Manager.
* Directly handles a team of 10-15 per function.
* Over-all responsible for supervising banquet service standards (table & station set-up, banquet service sequence, clearing, etc.)
* Conducts pre-service briefing with service associates.
* Monitors service quality and collects guest feedbacks in every function.
* Directly involved with banquet improvement program.
* "Premier Group of Luxury Hotels & Resorts in Egypt"
Feb. 1996 till Nov.1998 Sonesta Pharaoh Beach Resort - Hurghada - Egypt
F&B Captain
* Reports directly to the Restaurant Manager / Outlet Manager
* Handles a team of 4-6 for each shift.
* Actively supervises table set-up and service quality standards.
* Regularly attends daily briefings and departmental meetings.
* Participates in skills development and departmental training of associates.
* Actively interacts with guests to collect feedbacks, comments and suggestions.
ACHIEVEMENTS
* Introduction to Food Safety and Personal Hygiene from Sonesta Hotel.
* Certificate of Service and Recommendation Letter from Sonesta Resort.
* Achievement Certificate "Delivery of True Hospitality" Sonesta Resort.
* Nominee for Employee of the Month November 2002-Kuwait Regency Palace.
* Appreciation Letter from Kuwait Regency Hotel Sep 4, 2003.
* "Best Impression in Hospitality" Certificate on 13/08/03 from Kuwait Regency Palace.
* "Guest Contact Techniques" Certificate on 20/08/03 from Kuwait Regency Palace.
* Certificate of Appreciation from Kuwait Reconstruction House on 27 Oct 2005.
* Appreciation Letter from Embassy of Egypt on 05/12/05.
* Appreciation Certificate from Safir Hotel Residence - Fintas for the valuable contribution as a Head Waiter during the hotel pre-opening.
* Appreciation Letter from the Embassy of Egypt for the excellent service.
* Appreciation Letter from Mr. Maged Gubr the General Manager of Moevenpick Hotel and Resort al Bida'a.
High Institute for Languages (1994 - 1998)