Preslaes and Operation Director
Native Solution (Alasila)
Total years of experience :30 years, 1 Months
Presales And operation Director
1- Design solutions, plan for new projects, Do site
surveys, Repair the RFPs for projects
2- Put together cost estimates, human resources
requirements, work plans and time schedules for
projects.
3- Follow PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure.
4- Lead the Support team in implementing new projects and solving complex problems.
5- Keep an open eye on the whole business by tracking, monitoring and reporting on company operations.
6- Influence policies and procedures covering the selection of suppliers, tendering and procurement.
7- Attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary
information is collated prior to producing a solution.
8- Deliver training on solutions and provide product support to channel partners and internal stakeholders
9- Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
10- Adhere to the Company’s Quality and Business Processes
11- Lead the presales team to provide the following:
12- Engage with senior management for strategy planning & business reviews
- technical solutions in a professional manner and to agreed timeframes
- Technical presentations internally and externally
- Design configuration documentation including network diagrams with technical explanations
- Low Level Design / HLD / BOQ/B /NIP/ NRFU Documents for Project Implementation to carry out complete
- Installation and Configuration of Projects as per Project Scope.
- Product Management to feedback on issues with current products and provide input around new products
- productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
Perform technical development for The solutions as part of a design and development frame work
- Build subject-matter-expertise on programs/applications and supporting business & operations in defining processes &
best practices
13- Transition and support infrastructure in “Business As Usual” Mode and ensuring high levels of customer satisfaction
14- Technical Programme Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology
programmes.
15- Complex Technology Procurement: Delivering large-scale, complex procurement programmes with a focus on
technology transformation
* Technical pre-sales meetings with customers
* High-level solution design
* Design workshops with internal team and/or customer IT
* Low-level design
* Plan implementation activities
* Project implementation and commissioning
* Technical support to customers and ensuring SLA compliance
* Manage and mentor the IT support team.
* Evaluate user need and system functionality.
* Ensure that all the facilities meet the needs of the end user with appropriate advice & support.
* Build and maintain vendor relationships and manage the purchase of hardware and software products.
* Manage the purchasing of all software, hardware and other IT supplies.
* Ensure that company assets are well maintained.
* Update and upgrade with the latest Technologies.
* Technical pre-sales meetings with customers
* High-level solution design
* Design workshops with internal team and/or customer IT
* Low-level design
* Plan implementation activities
* Project implementation and commissioning
* Technical support to customers and ensuring SLA compliance
* Manage and mentor the IT support team.
* Evaluate user need and system functionality.
* Ensure that all the facilities meet the needs of the end user with appropriate advice & support.
* Build and maintain vendor relationships and manage the purchase of hardware and software products.
* Manage the purchasing of all software, hardware and other IT supplies.
* Ensure that company assets are well maintained.
* Update and upgrade with the latest Technologies.
v Build Technical and Presales Team
v Provide technical input in preparing accurate responses to customer RFP/RFQ
v Supervise or participate in preparing high-level design, bill of materials, solution presentations
v Evaluate network design, perform pre-deployment tests
v Plan and execute project implementation and network change activities
v Indirect point-of-contact for high-impact network outages
v Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management
on ordering where necessary
v Provide encouragement to team members, including communicating team goals and identifying areas for new training or
skill checks
v Assist management with hiring processes and new team member training
v Answer team member questions, helps with team member problems, and oversees team member work for quality and
guideline compliance
v Communicate deadlines and sales goals to team members
v Develop strategies to promote team member adherence to company regulations and performance goals
v Conduct team meetings to update members on best practices and continuing expectations
v Generate and shares comprehensive and detailed reports about team performance, mission-related objectives, and
deadlines
v Ensure company brand materials and physical working spaces meet and exceed company presentation standards
v Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively
handling customer complaints
v Build Technical Team
v Provide technical input in preparing accurate responses to customer RFP/RFQ
v Supervise or participate in preparing high-level design, bill of materials, solution presentations
v Evaluate network design, perform pre-deployment tests
v Plan and execute project implementation and network change activities
v Indirect point-of-contact for high-impact network outages
v Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management
on ordering where necessary
v Provide encouragement to team members, including communicating team goals and identifying areas for new training or
skill checks
v Assist management with hiring processes and new team member training
All information on this resume is © of Sayed Moustafa.
v Answer team member questions, helps with team member problems, and oversees team member work for quality and
guideline compliance
v Communicate deadlines and sales goals to team members
v Develop strategies to promote team member adherence to company regulations and performance goals
v Conduct team meetings to update members on best practices and continuing expectations
v Generate and shares comprehensive and detailed reports about team performance, mission-related objectives, and
deadlines
v Ensure company brand materials and physical working spaces meet and exceed company presentation standards
v Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively
handling customer complaints
v Installation and commissioning of network equipment e.g. Cisco routers, switches,
v Network and systems administration
v SLA compliance, change management and asset management using CA Unicenter Service Management System
v Network monitoring using HP OpenView Network Node Manager (NNM)
v Support including fault diagnosis and isolation for local and remote sites
v Unix server installation
