Group IT Manager
Danube Group
Total years of experience :14 years, 7 Months
Administering the Entire IT Operation for the company and site Offices realted to installation, configuration, troubleshooting and maintenance of server hardware / software
Supporting the SAP finance & logistics modules used OQC to improve and streamline the business processes
Performing daily system monitoring, verifying availability of all hardware, server resources, systems and key processes, reviewing system and application logs also verifying completion of scheduled jobs such as backups
Executing the new hire account creation, user terminations, privileges and all other user account modifications
Planning, design, documentation, and implementation various systems to desktop PC’s, servers, network equipment, mobile devices, backup systems, security and anti-virus protection and software applications
Installing new / rebuild existing servers and configuring hardware, peripherals, services, settings, directories, storage and so on in accordance with standards and project/operational requirements
Monitoring networks, systems related to the LAN and WAN (e-mail system, wireless systems, networks, accounts, print queues, workstation ID, IP assignments, company computers, telephone system, SQL databases, LAN, fiber optics including fiber network, PBX phone switching and voice mail systems)
ServerServerServerServerServerServer AdministrationAdministrationAdministration AdministrationAdministration AdministrationAdministrationAdministrationAdministration
Risk AnalysingAnalysingAnalysing Analysing Analysing MitigationMitigation Mitigation Mitigation MitigationMitigationMitigation
ServiceServiceServiceServiceService Service ManagementManagement Management ManagementManagementManagementManagement / SLA s
EscalationsEscalations Escalations Escalations Escalations ManagementManagementManagementManagement Management ManagementManagement
Incident IncidentIncident IncidentIncidentIncident & Configuration ConfigurationConfiguration Configuration ConfigurationConfiguration Configuration Configuration Mgmt.Mgmt. Mgmt.Mgmt.
Information Technology Manager
Obaid al-Qubaisi Contracting
Reporting & Documentation
Information Technology Specialist
Newtok Technologies Pvt. Ltd.
Procuring new equipment and services and perform day-to-day server activities, racking of equipment, cabling /labeling, decommissioning of systems, system tracking and documentation and documentation updates
Executing incident management and resolving customer issues through the Spice work tool also performing the on demand configurations as per customer request
Establishing the continuous process improvement cycles where the process performance, activities, policies, procedures and supporting technology is reviewed & enhanced where applicable
Maintaining servers & systems by managing product & capability roadmaps, establishing maintenance procedures, and working with Systems Administrators & other Engineers to perform regular network maintenance
Delivering server maintenance support & responding to outages during off-hour software deployments within established Service Level Agreements (SLAs)
Supervising incidents to ensure service availability with minimal delay and working towards ensuring smooth operations of the infrastructure environment
Streamlining process and procedures to reduce the quality error and maintaining standards as per group policies
Highlights:
Managed to test Application, network, exchange and server systems to verify functionality and performance
Performed system upgrades like installing up-to-date patches and service packs and maintained system operation on windows
servers both physical / virtual (VMware), new server builds, maintaining system security and performance
Executed system maintenance duties like system backups and file restoration from both disk and tape backups
Liaised for outside vendors during installation, redeployment, repair and/or removal of equipment or services and provided the
remote support, setup virtual platforms for Windows, Mac and Linux
Resolved retrieval problems by altering design to meet requirements
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