Sayon Mondal, Manager, Corporate Strategy

Sayon Mondal

Manager, Corporate Strategy

TTEC DIGITAL ANALYTICS

البلد
الهند - كولكاتا
التعليم
ماجستير, Innovation Management
الخبرات
6 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 2 أشهر

Manager, Corporate Strategy في TTEC DIGITAL ANALYTICS
  • الهند - كولكاتا
  • أشغل هذه الوظيفة منذ فبراير 2022

• Lead GTM strategy for market penetration in the US Public Sector domain to triple the segment revenue over the next 5 years.
• Formulated business cases by identifying existing gaps in clients customer experience management process resulting in a 20% increase in TOFU conversion over the last 12 months through these account break-in strategies as part of Sales Ops for Retail, Insurance, Healthcare, Travel & Hospitality.
• Developed Campaign Scoring Model & Lead Scoring Model for providing continuous insights on optimization for increasing campaign success rates and enhancement of lead quality by 4X.
• Handled Corporate strategy requests for Board presentations, evaluation of strategic initiatives, and forecasting of factors that would impact business in the next 1-3 years.

Digital Transformation Consultant في Government Of West Bengal
  • الهند - كولكاتا
  • ديسمبر 2019 إلى يناير 2022

Improved the efficiency of service delivery of social welfare schemes through policy-level recommendations by user journey analysis of the
target audience and pre-identification of possible challenges during the implementation process to minimize challenges for seamless
service delivery. Leading the project to win 2 National Awards within a year of conceptualization.
• Developed the Grievance Redressal web portal and conceptualized Bangla Sahayata Kendra (BSK) mobile application through UX Research
and designing service blueprint of module concepts & continuous feedback from all involved stakeholders to improve usability among
users with the development team. BSK handles around 100, 000 e-transactions per day.
• Part of a special task force involving the top State officials for managing 3 million stranded migrants during the Covid-19 lockdown for
monitoring and supervision of their homecoming, traveling back, and possible re-employment process in the state post return.

Service Designer في INNOVATION
  • الهند - كولكاتا
  • فبراير 2018 إلى نوفمبر 2019

• Designed interactive tools for customer research, business model innovation, and brand story for early-stage start-ups ranging from tourism, e-commerce, waste management, and FnB.
• Facilitated multiple workshops for teaching techniques for implementation of design tools for better-understanding customers, evaluating outcomes of qualitative research, creating a culture of innovation at their organizations, and using rapid piloting methods to evaluate business ideas.

الخلفية التعليمية

ماجستير, Innovation Management
  • في Loughborough University
  • ديسمبر 2024
بكالوريوس, Industrial Design Engineering
  • في National Institute Of Technology Rourkela
  • يونيو 2024
ماجستير, M.Sc (Design Innovation Management)
  • في Loughborough university
  • ديسمبر 2017
بكالوريوس, B.Tech. (Industrial Design)
  • في National Institute of Technology (NIT)
  • يونيو 2016

Specialties & Skills

Top Management
Service Design
Business Case
Go to market Strategy
User Experience
INNOVATION
MANAGEMENT
QUALITATIVE RESEARCH
Corporate Strategy
BUSINESS MODEL
CUSTOMER EXPERIENCE
RESEARCH
UX RESEARCH
MARKET PENETRATION
CONSULTING

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
البنغالي
اللغة الأم

التدريب و الشهادات

Understanding your Customer’s Journey (الشهادة)
تاريخ الدورة:
June 2021