Event Operations Manager
Middle East Global Advisors
مجموع سنوات الخبرة :18 years, 9 أشهر
Key areas covered:
• Skilled in market research and analysis to understand the demand, competition, commercial viability and response rate, before the launch of any given event
• Proactively source for venues, following a skeleton draft on the event/conference specifications
• Collaborate with the internal stakeholders - Chairman, Director, Marketing, Business Development to understand the business needs and provide solutions from an Operations standpoint
• Work closely with the client as a business advisor on the market reach, branding perspective, identifying new areas of branding visibility
• Manage event budgets and ensure it is in line with the forecasts
• Responsible for all logistical supplies from sourcing vendors, testing technical viability, negotiating cost and developing commercial proposals
• Ownership for all collateral printing materials and working closely with the printing vendors to accommodate requests like booklets, brochures, badges
• In-depth understanding of the marking pricing for all supplies - AV/stage suppliers, prints, platform, LED/LCD backdrop
• Good understanding of digital marketing, websites, online registration, social media marketing and PR
• Mentored interns who were assisting with database management
Conferences worked on:
• World Islamic Banking Conference - Bahrain
• World Takaful Conference - Dubai
• Corporate Restructuring Summit - Dubai
• Global Ethical Finance Forum - Scotland
• Responsible Finance Summit - Malaysia
• World Islamic Banking Conference Asia - Singapore
• Islamic Banking Summit Africa - Djibouti
• International Forum on Islamic Finance - Sudan
• Middle East Takaful Forum - Bahrain
• Middle East Insurance Forum - Bahrain
Key skills:
Leadership- Negotiation - Customer excellence - Stakeholder management - Problem solver - Commercial minded - Strong business acumen - Team Player - Proficient in MS office
• Administer the queries and concerns of RAK bank customers and offer different products to the customers who have an existing account with RAK bank
• Planning and forecasting business for the month, setting self - targets with Relationship Manager
• Implement and drive the sales promotion schemes across the team and the department
• To manage the Training & mentoring the performance of the new recruits through constant buddy up sessions & call monitor feedbacks
• Assist in monitoring and maintaining the team’s quality in delivering best quality service.
• Generating leads, making outbound calls as a part of process for Sourcing and selling services like Balance Transfer, Supplementary Cards, Prepaid Cards, and Add on value services on cards
• Handle complaints in a timely and professional manner
• Timely follow up with the customers for the service requested, also source for the Monthly Sales to generate profit and Revenue to the Bank
• Responsible for supervising the team to work on assigned cases
• Keep a record of client KPIs and team's performance against the KPIs
• Provide subject matter expertise on Accounts Receivable processes
• Provide mentorship, training and coaching to the team
• Manage and handle effectively escalations raised by the clients
• Keep the project manager informed of task accomplishment, issues and status
• Calling US insurance companies to follow-up on claims, check & update the claim status
• Work on denied claims and take appropriate action
• Ensure the AR days meet Industry Standards
• Perform analysis of accounts receivable data and understand the reasons for underpayment
• Weekly or Bi-Weekly client meetings projecting project performance dashboard reports
• Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer
Completed BSC Computer Science