Sebastian Borde

Joined as an Insurance adviser and the Job profile included attending client calls, calling the client according to their expected time given, sending a comparison of quotes of their vehicle, explaining the benefits of the insurance coverage and convincing them to proceed with our quotation.

My Job profile even included meeting walk in clients of our company, generating fast track quotation for their vehicle. Inspecting their vehicle if there are any damages in order to convey the same inspected flaws or damage to the Insurance company’s underwriters.

Speaking with different Insurance company’s underwriters to check for market value of the vehicles, application of discounts on the coverage premium’s for our esteemed or existing clients.

Joined as an Advisor and promoted to Sr. Specialist Customer Service Specialist for the British Telecom Sr. Tech escalations division.

Job profile included attending customer calls or through chat and providing them with technical solutions to their internet related issues.

Handled various issues such as installation, connectivity, broadband speed, wireless connection, intermittent connections, slow speed or no connection.

Coordinating with engineers and working in collaboration with our technical teams for proper resolution was an integral part of my daily work.

I was always consistent in quality deliverance and performance and gave 100% accuracy every month.

My customer centric communication and approach has helped me achieve extremely positive Customer Satisfaction Reviews consistently. This results in positive team performance and company performance overall.

I have received many accolades in quality, AHT, Csat from my senior management for exceeding the set benchmarks.

I would also upsell our partner products to promote sales growth

Working for UHG (United Health Group) a U.S. based insurance process.

Handling customer service calls with regards to insurance claims and benefits for clients based in United States.

I would act as an advisor for the doctors on behalf of the company and would provide detailed information on claim status

Handling medical insurance claim related queries involving processing, funding, denial of claim.

Working in co-ordination with the team leads and team members so that we maintain the required quality standards and goals.

Working for a U.S. based Geriatric medical supply company.

Handling customer service calls Outbound and Inboud Sales for a U.S based process dealing with medical supplies.

Have always been consistent in achieving sales target.

Creating Sales order for Medical Supplies and coordinating with the U.S based team when Orders are fulfilled.

Working closely with operations, logistics and customers for order fulfillment

I would be required to understand customer needs and advise/suggest products/solutions based on my extensive knowledge about medical supplies and also to highlight to them the related benefits.