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SEDIRA IMENE, Administrative Officer

SEDIRA IMENE

Administrative Officer·Shufa trading & contracting

Qatar

Diploma, State Engineering Diploma

Work experience

Total years of experience: 9 years, 3 months

Administrative Officer

June 2025 - Present

Shufa trading & contracting

Doha, Qatar

June 2025 - Present

Managed client communications, inquiries, and invoicing processes.
Coordinated and scheduled client meetings to support business development.
Maintained accurate records for ongoing projects and client accounts.
Supported sales operations through reporting, follow-ups, and documentation.

Company industry:
Construction & Building
Job role:
Administration

Customer Servicer

September 2023 - May 2025

National Bank ofAlgeria

Algiers, Algeria

September 2023 - May 2025

Promoted banking products and services to customers.
Assisted clients with account opening, loans, and financial products.
Handled objections, inquiries, and complaints professionally.
Built long-term customer relationships and increased product adoption.

Company industry:
Banking
Job role:
Banking

Sales Executive

April 2021 - August 2023

Ccl svs

Algiers, Algeria

April 2021 - August 2023

Achieved monthly sales targets through active prospecting and negotiation.
Increased sales revenue by 25% through upselling and cross-selling.
Built and maintained strong relationships with clients.
Closed deals and provided after-sales support.

Company industry:
Industrial Production
Job role:
Security

Manager of customers accounts

September 2019 - March 2021

CCL Majestic TRAVEL

Istanbul, Türkiye

September 2019 - March 2021

Managed key customer accounts and ensured client satisfaction.
Identified upselling and cross-selling opportunities.
Resolved client issues to improve retention.
Coordinated with internal teams to meet client needs.

Company industry:
Travel Agency
Job role:
Management

Accountant

June 2018 - August 2019

CCL Forza Metal

Istanbul, Türkiye

June 2018 - August 2019

Financial reporting
Records and tracks financial transactions
Tax preparation
Auditing
Financial analysis

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Manager Sales

October 2017 - May 2018

CCL Marburg

Istanbul, Türkiye

October 2017 - May 2018

Set sales goals
Team leadership
Created sales strategies to drive growth
Provided training and guidance to improve performance
Built relationships with clients
Reporting

Company industry:
Interior design
Job role:
Sales

Accountant

July 2017 - September 2017

Algeria

Algiers, Algeria

July 2017 - September 2017

Financial reporting
Records and tracks financial transactions
Tax preparation
Auditing
Financial analysis

Company industry:
Oil & Gas

Accountant

July 2017 - September 2017

private office

Algiers, Algeria

July 2017 - September 2017

Financial reporting
Records and tracks financial transactions
Tax preparation
Auditing
Financial analysis

Company industry:
Other Business Support Services
Job role:
Accounting and Auditing

Teacher

June 2016 - September 2016

Private School

Algiers, Algeria

June 2016 - September 2016

Increased student language proficiency by \{15%\} by implementing immersive
learning techniques and real-world practice sessions.

Company industry:
Primary, Prep, & Secondary School

Education

Statistics National School of Statistics and Applied Economics

November 2017

November 2017

Diploma, State Engineering Diploma

Algeria

National School of Statistics and Applied Economics

June 2017

June 2017

Master's degree, Economic and Statistic

Algeria

Preparatory school of Economics Business and management sciences

June 2014

June 2014

Diploma, Economics and statistics

Algeria

High School

June 2012

June 2012

Bachelor's degree, Managment & economics

Algeria

Skills

Economics
Expert
Economics
Expert
Banking
Expert
Banking
Expert
Statics
Expert
Statics
Expert
Commercial Sales
Expert
Commercial Sales
Expert
Finance Sector
Expert
Finance Sector
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
BANKING SERVICES
Expert
BANKING SERVICES
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
SALES
Expert
SALES
Expert
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
INCOME TAX PREPARATION
Intermediate
INCOME TAX PREPARATION
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Administration
Expert
Administration
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CRIMINAL CORRECTIONS
Intermediate
CRIMINAL CORRECTIONS
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate

Languages

English
Intermediate
French
Expert
Turkish
Beginner
Arabic
Native Speaker

Training and Certifications

Certifications
Certificate ofAccess
100% Practical accountability training
Certificate ofAccess
Practical accountability training
100% PRATICAL ACCOUNTABILITY TRAINING

Hobbies

  • SLEEPING
  • RELAXING
  • STUDING
  • SPORT
  • LUNCH
  • WORKING
  • Sport music
  • Sport music
  • Air Sports