محمد عبد الفتاح سيف احمد, Data Entry Specialist

محمد عبد الفتاح سيف احمد

Data Entry Specialist

Gulf Group For Mechanical and Electrical Work

البلد
الكويت - حولي
التعليم
بكالوريوس, law
الخبرات
14 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 7 أشهر

Data Entry Specialist في Gulf Group For Mechanical and Electrical Work
  • الكويت - حولي
  • أشغل هذه الوظيفة منذ يونيو 2016

- Issue repairing, new contract and renew contract invoices in Oracle
- Prints monthly statements and sends to customers.
- Answer phone calls and redirect them when necessary
- Track inventory of office supplies and order more when necessary
- maintain databases
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Collects payments by accepting cash, check, or charge payments from customers
- Invoice management
- Make contract paper.
- Maintain annual leave schedule and coordinate with hr department
- Follow up for collect money
- Receive and forward communications to different staff and departments
- Work with accounting departments to process invoices, make payments, and track receipts

Data Entry Specialist في Gulf Group co
  • الكويت - الكويت
  • أشغل هذه الوظيفة منذ يناير 2021

Financial Payable section

Customer Service في Macdonalds
  • الكويت - الكويت
  • ديسمبر 2014 إلى مايو 2016
Customer service representative في Vodafone - Egypt
  • مصر - القاهرة
  • نوفمبر 2011 إلى نوفمبر 2014

Responsible for ensuring that customer Enquirers resolved at first point of Contact, unless specialist knowledge or further investigation is required. Doing this By using judgment and taking decisions within established procedures for each Enquiry .

Duties:
• Responding promptly to customer enquiries in person or via telephone, letter, and e mail
• always in a professional & efficient manner
• Processing orders, forms, applications and requests for information.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and procedures.
• Directing requests and unresolved issues to other colleagues.
• Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company’s products and services to customers.
• Handling objections professionally.

Sales في Electro Misr International
  • مصر - القاهرة
  • أكتوبر 2009 إلى أكتوبر 2011

Sale of the company products
centrals surveillance cameras
security gates
Hours fingerprint

الخلفية التعليمية

بكالوريوس, law
  • في Benha University
  • أكتوبر 2009

Specialties & Skills

Working Under Pressure
Rational Team Concert
Communication Skills
Customer Interactions
Computer Service
customer service
Mobility and ability to work under pressure.
Microsoft Excel ,Word
Team working skills
The ability to work in a fast paced and varied environment
• Excellent communicator, Good problem solver, Attention to detail, Team player.
Internet

اللغات

الانجليزية
متوسط

التدريب و الشهادات

(Word, excel, Access, power point) & Internet. (تدريب)
معهد التدريب:
ICDL
تاريخ الدورة:
July 2011

الهوايات

  • Internet