Mohamed Abdelfatah seif Ahmed, Data Entry Specialist

Mohamed Abdelfatah seif Ahmed

Data Entry Specialist

Gulf Group For Mechanical and Electrical Work

Lieu
Koweït - Hawali
Éducation
Baccalauréat, law
Expérience
14 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 7 Mois

Data Entry Specialist à Gulf Group For Mechanical and Electrical Work
  • Koweït - Hawali
  • Je travaille ici depuis juin 2016

- Issue repairing, new contract and renew contract invoices in Oracle
- Prints monthly statements and sends to customers.
- Answer phone calls and redirect them when necessary
- Track inventory of office supplies and order more when necessary
- maintain databases
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Collects payments by accepting cash, check, or charge payments from customers
- Invoice management
- Make contract paper.
- Maintain annual leave schedule and coordinate with hr department
- Follow up for collect money
- Receive and forward communications to different staff and departments
- Work with accounting departments to process invoices, make payments, and track receipts

Data Entry Specialist à Gulf Group co
  • Koweït - Al Koweït
  • Je travaille ici depuis janvier 2021

Financial Payable section

Customer Service à Macdonalds
  • Koweït - Al Koweït
  • décembre 2014 à mai 2016
Customer service representative à Vodafone - Egypt
  • Egypte - Le Caire
  • novembre 2011 à novembre 2014

Responsible for ensuring that customer Enquirers resolved at first point of Contact, unless specialist knowledge or further investigation is required. Doing this By using judgment and taking decisions within established procedures for each Enquiry .

Duties:
• Responding promptly to customer enquiries in person or via telephone, letter, and e mail
• always in a professional & efficient manner
• Processing orders, forms, applications and requests for information.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and procedures.
• Directing requests and unresolved issues to other colleagues.
• Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company’s products and services to customers.
• Handling objections professionally.

Sales à Electro Misr International
  • Egypte - Le Caire
  • octobre 2009 à octobre 2011

Sale of the company products
centrals surveillance cameras
security gates
Hours fingerprint

Éducation

Baccalauréat, law
  • à Benha University
  • octobre 2009

Specialties & Skills

Working Under Pressure
Rational Team Concert
Communication Skills
Customer Interactions
Computer Service
customer service
Mobility and ability to work under pressure.
Microsoft Excel ,Word
Team working skills
The ability to work in a fast paced and varied environment
• Excellent communicator, Good problem solver, Attention to detail, Team player.
Internet

Langues

Anglais
Moyen

Formation et Diplômes

(Word, excel, Access, power point) & Internet. (Formation)
Institut de formation:
ICDL
Date de la formation:
July 2011

Loisirs

  • Internet