it technical support manager
Almoosa Hospital
Total years of experience :15 years, 1 Months
- Technical support team leader, with experience in implementation of Microsoft products, VMware ESXI Servers.
- Manage Servers, Network Monitor, help desk ticketing system, Application and web Performance using SolarWinds.
- Implementation and Configurations of firewalls Products
Specifically, Sophos-XG 450, FortiGate 140D with all configurations, also Sophos Encryption, Sophos MDM.
- Penetration testing for company with high knowledge in using Linux Tools and Ensure that all security policies and procedures inside organization are functional and applied.
- Manage all IT Devices in hospital, include Designing, Troubleshooting and Deploying Microsoft Products like Exchange server, Active Directory, Group policy, DNS, DHCP, WSUS, WDS, 0365, DFS, File server and Outlook pop3, IMAP.
- Configuring and Administrating +2000 phone Devices using CUCM also Integration Testing of new software and hardware.
- Administration of Microsoft Lync/Skype for Business VoIP based environments and SolarWinds Ticketing system.
- Configuration and administration Backup/Restore Solutions like “Veritas Backup Exec” and protection solutions like Symantec Endpoint Protection Manager.
- Development and installation of network solutions like VOIP systems, Security Systems, wireless Aruba networks.
- Configuring and mange System center configuration manager.
- Responsible for planning, making decisions about infrastructure
- written policies and procedures for network use, maintenance and Perform security Health Check of servers.
Responsible for planning, making decisions about infrastructure Information Systems and delineating responsibility for the completion of an organizations' specific information technology (IT) goals.
Senior leadership participates in the development goals, and draw a strategic plan and politics and public decision-making that concern The Hospital.
Planning, Designing, Implementing, Manage and Troubleshooting "Cisco, Microsoft, VMware" enviornment and Network infrastructure.
Configure and Administrating +5000 phone Devices using “Cisco Unified Communications Manager”.
Configure and setup SophosXG 450, Sophos MDM, Fortigate 140D, Sonicwall Firewalls and Security appliances.
Troubleshooting and Deploying Windows Server Update Services"WSUS" at Domain environment by Group Policies.
Configure and Administrating Veritus Backup Exec v.16 for servers and Acronis software for clients “Solutions and troubleshooting”, Installing and administrating Exchange servers
Configure and Administrating symantec endpoint protection manager in the main sites and other branches.
Managing Office 365 services, Outlook POP3, IMAP Troubleshooting.
Administration of Microsoft Active Directory, Group Policy, Exchange Mail Server, WSUS, WDS
MSB (minimum security baseline) and deploy software using GPO.
Implement Microsoft Latest Patch update in schedule time weekly-Monthly- Quarterly
by using Microsoft WSUS in the main site and DR site.
Administration of Solarwinds ticketing system and working on Active Directory and controlling user accounts.
Implemented VMware ESX server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.
Manage Solarwinds network monitor in the main sites and other branches.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, etc.) and Monitoring network usage.
Administration and maintaining policies and rights/security within our environment Such as:
“Firewalls /Cisco, HP, Dell Network Switches/ hpe wirless access point "Aruba" / Hp, Dell servers Platforms, HPE BladeSystem, CCTV, Fingerprint, Cisco ip phones and Exchange Mail Server”.
Development and install the network solutions like VOIP systems, Security Systems, wireless “Aruba networks”.
Responsible for all VMware products and virtualization technology in the site and other branches.
Responsible for all Microsoft products include Microsoft system center family in the main Site and other branches.
▪ Monitor and administer the network along with all equipment and hardware, oversee implementation of routers and switches across multiple points, and network virtualization to reduce costs.
▪ Configuring and Administering Domain controllers and Active Directory Services.
▪ Adding and configuring Cisco IP Phones.
▪ Responsible for network upgrades, maintenance, back-up/recovery, designing capability roadmaps and collaborate with network engineers to maintain uninterrupted network operations.
▪ Deploy company servers, storage devices, LANs, WANs and wireless networks including Firewalls, Routers, Switches and other system hardware, Adding and configuring Cisco IP Phones : 69xx, 79xx, 89xx (SCCP & SIP)
▪ Confiugring and troubleshooting Cisco Routers and switches, VPN "Site to Site & Remote Access"
▪ Maintaining network servers such as the file server, domain server and the application server.
▪ Administrating, supporting &troubleshooting for servers, desktops, laptops, printers, switches and firewalls.
▪ Assessed customer’s networking requirements; designed, proposed and finalized LAN solutions and implemented LAN.
▪ Maintaining network servers such as the file server, domain server and the application server.
▪ Configuring and Administering Domain controllers and Active Directory Services.
▪ Worked on installing LAN and WAN solutions, troubleshooting of network problems, and maintained maximum network up-time & Confiugring and troubleshooting Cisco Routers and switches.
▪ Manage help desk support staff and resources. Troubleshoot problems reported by users.
▪ Plans, develops, deploys, tests and optimises network and system services.
▪ Recommend written policies and procedures for network use and maintenance.
▪ Configuring and Administering Domain controllers and Active Directory Services. ▪ IOS patching/upgrades and compliance management - 2nd level support and problem resolution. ▪ Enforce Microsoft Active Directory, Group Policy, Exchange Mail Server, WSUS, WDS ▪ Undertaking routine preventative measures and implementing, maintaining and monitoring network security.
Educational Diploma, Computer and Information Security
Bachelor's Degree in Management Information’s System: Computer and Information Sciences
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