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Total years of experience :10 years, 7 Months
I provide good interpersonal skills to deal with clients and collaborate with other departments in the company, such as marketing, product development and accounts. I provide excellent customer service skills to enable them to deal politely and effectively with customers’ inquiries or complaints.
• Create, deliver, edit, and optimize marketing materials
• Ensure that messages are supportive of and consistent with marketing strategies.
• Supervise social media outreach
• Deliver content via LinkedIn, Twitter, Facebook, email, or direct mail
• Coordinate and deliver email campaigns
• Provide support to marketing department.
• Coordinate flow of information and communication and disseminate it according to plan/strategy
• Improve communication efficiencies within company.
• Coordinate flow of information and communication and disseminate it according to plan/strategy
• Work with manager and business units to determine event budget and manage expenses to that budget
• Ensures that all work produced is technically correct resulting in high-quality, printer-ready files
• Assigns, schedules and estimates all production art
• Maintains interaction with print production and art directors on scope of projects
• Ensures that production pieces are produced timely, on budget and with the degree of quality promised to the client
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Maintain excellent relations with clients and provide support and assistance ensuring that all travel requirements are handled efficiently
• Promote Holiday packages with our clientele
• Liaising for various promotions to enhance our service benefits for our clients
• Created an new product of travel
• Researched various avenues for marketing for the company
• On occasions have taken the lead role of handling the events promotions
• Handled operations for MICE groups
July 2012 - April 2013 - GROOM INDIA SALON & SPA PVT LTD
Naturals Unisex Salon: Manager Business - Development
* To coordinating for PAN India Franchising Leads & responsible for all leads tracking
* To develop & maintain relationship new franchisee's
* To plan & Coordinate for any Franchise related event
* To develop leads from various sources likes exhibitions, Website, advertisements etc.
* Developed Coordination processes with all Regional Heads
* Responsible in relationship building with International Prospects
Naturals Reflexology - Concept Manager
* Brand launched on 3 Feb, 2013
* Researching about concept in other countries
* Responsible for the entire launch plan from Logo designing, Staff resourcing, Pricing, Collaterals designing, planning of press meet
* To source avenues to launch this format e.g. Malls, Airports etc.
Naturals W - Launch Operations
* Creating SOP for the salon operations
* Putting together a Service menu
* Competitor analysis
* Planning launch dates & the start up kit
Consultant - Client Relations (Eyeball Media Pvt. Ltd) Jan 2012 - May 2012
* To lead the process to write and execute client development plans for Key Client Relationships
* To develop best practice in client servicing and to run regular sessions with the client servicing team to share knowledge and experience.
* To seek and develop client development opportunities & to contribute to the process to win new business.
* Resource planning (to assign appropriate team members to projects, to resolve issues)
* Appraisals and personal development of the client servicing team
Event Management (Radio Station GO 92.5 FM)
➢ This project dealt with organizing the 3rd Anniversary Bash of GO 92.5 FM Radio Station at 'Purple Haze' club in Bandra, Mumbai.
➢ Extensively involved in designing the invitations, meeting and greeting celebrities and invites.
➢ Assisted in the selection and coordination of the menu and buffet, GO 92.5 FM decorations and banner advertisements.
Aug 2010 -Aug 2011 - Rudhra Energy - A division of Siva Group, Chennai
Asst. Manager - Business Development
* Co-ordination
o Assist internal / external customers involved in commodity trading.
o Maintain relationships with Liaising offices in Shipping Industry.
* Travel & Logistics
o Arrange Travels for the Senior Management.
o Plan logistics for participation in Trade Fairs / Events.
* MIS Reports
o Preparation of MIS / Reports as required by Operations.
* Business Support
o Co-ordinate with Business Development team for Trade Fairs / Exhibitions.
o Organize meetings with customers/clients/suppliers.
o Prepare presentations for client/customers meetings.
* Marketing
o Identify the prospective customer and market the products. Product Presentation
* Product presentation
o Understanding the concept & Product with clarity
o Good presentation skills
o Understanding the customer's behaviour & presenting the product accordingly.
* Event Management
o Screening & selection of Vendors.
o Managing Logistics constraint for event.
o Conducting the event within budget.
Jan 2008 - Sept 2009 with Lakme Beauty Salon, Hindustan Unilever Pvt. Ltd., Mumbai and Chennai.
Salon Manager
Key Responsibilities
* To contribute to the overall management and success of the studio by effectively managing, and training salon staff, stylists and apprentice
* Responsible for the P&L for the salon per guidelines laid down by Managing Director (s)
* To maintain and review client service standards, manage client expectations.
* To ensure salon cleanliness and maintenance is in keeping with the company's general policy on services.
* Guide all members of staff to create a happy working atmosphere for the benefit of both staff and clients.
* Execute development, organizational and appraisal strategies in conjunction with the Board of Directors.
* To attend soirees and demonstrations when required and to attend meetings with the Managing Director (s) when required across India and overseas.
* To work closely with the Managing Director (s) in promoting the Company's image though all media e.g. advertising, shows (trade and public) to increase Company's reputation and client count.
* Responsible for controlling Salon petty cash expenditure, balance sheets, cash flow, bills and payments.
Oct 2006 - Dec 2007 with EDURUSSIA, Mumbai, India.
Education Consultant (Government Universities of the Russian Federation)
Key Responsibilities
* Present custom educational projects to students through a detailed counselling process.
* Ability to identify and develop new business relations building profitability while protecting the company's business interests in Asia and Europe.
* Represent the company at international and domestic exhibitions, seminars, workshops and events
* Collect competitor intelligence to build competitive advantage in service offering.
* Effectively utilize the resources of the team to develop business and maximize opportunities.
* Ability to manage and maintain accurate and tailored documentation of clients.
March 2006 - Sep 2006 with Intelenet Global Services, Mumbai, India.
Human Resources (Recruitment & Coordination Team)
Key Responsibilities
* Screen and hire resources for various projects in Intelenet Global Services.
* To manage quality, service standards of hiring process.
* Create and position resources and focus on strategies for achievement of business objectives.
* Building and maintaining healthy relations with internal depts. and extensive involvement managing client relationships at all levels.
* Designing and maintaining MIS reports based on daily HR targets & performance.
Previous Assignments
August 2005 - Jan 2006 with 3 Global Services, Mumbai, India.
Customer Service Advisor (BPO)
Key Responsibilities
* Interacting and providing solutions to customer queries and enhancing service quality experience and delivery according to customer feedbacks.
* Proficient in cross selling of new services and products for business development.
* Coordinating with Team Managers and Event Coordinators for team building activities.
August 2004 - Feb 2005 with GOLD'S GYM, Napean Sea Road, Mumbai, India.
Fitness Consultant and Trainer
Key Responsibilities
* Achieving membership and sales targets assigned by Branch Managers - GOLD'S GYM.
* Coordination and extensive involvement in team building activities for achieving monthly sales targets.
* Organizing indoor and outdoor events to attract new business and enhance existing clients experience through promotional activities in branches across India.
* Maintaining and building business relationships with high profile clients and celebrities.
Project
➢ BA in Journalism and Mass Communication from TGOU University, India.
➢ Certified Diploma in 'Export and Import Management' by Welingkar's Institute of Management, Mumbai - India.
➢ Certified 'Personal Fitness Trainer' by Leena Mogre's Fitness Academy, Mumbai - India.