Business Analyst
Collabera Technologies Pvt Ltd
Total years of experience :12 years, 4 Months
•Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the determined standards.
•Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time.
•Excellent planning, coordinating, controlling and decision-making skills
Team Size - 45x1
Description: Reliance Jio is in process to set-up the 4G LTE infrastructure. To create new customer and upgrade existing customer to 4G with activation of KYC and EKYC. By CAF approval using RFC call from TIBCO to SAP CRM and Mapping web service call from SAP CRM to SAP CC. Reliance adoption is likely to get another boost from the low-cost/budget smartphones supporting the network. Operators need to brace up to deliver hassle-free services to customers.
Roles and Responsibilities:
•Understand the current application and business requirements.
•Enhance the existing application with new requirements.
•Prepared BRD’s, FRD’s with use case, activity diagram, test cases.
•Coordinate schedule of activities related to the projects.
•Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and make suggested corrections if needed.
•Designed Requirement Traceability Matrix for the project and Training documents for the end users.
•Created the Screen mockups as per client requirement using Balsamiq.
•Conduct training sessions to end users and give them support when required.
Team Size - 15x1
Description: The scope of the project to implement a SAP CRM solution that provides a 360 degree view of the customer. To carry out an assessment of a technical upgrade of the client's existing system to the latest Enhancement Packs. Responsible for conducting workshops with respective process area leads and key team members, walk-through the new functionalities that would come up with the upgrade in both CRM and ECC & develop a complete design and deployment strategy for the upgrade as a final deliverable.
Roles and Responsibilities:
•Worked on the Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
•Conducted brain storming sessions and interviews to elicit requirements from the client.
•Prepared UML Models such as creating Use Case and Activity Diagrams using MS Visio.
•Conducted GAP Analysis and documented the current state and future state.
•Partnered with Process owners to align process improvements with business objectives.
•Worked with developers to resolve and fix the faults found in testing the structure and functionality of the application.
•Prepared the user manuals, FAQ’s and conducted training to end users.
Team Size - 10x1
Client Profile: The Company is headquartered in Bavaria, Germany, and has been a wholly owned subsidiary of Volkswagen AG since 1966, following a phased purchase of its predecessor; Volkswagen launched the Audi brand with the introduction of the Audi F103 series.
Roles and Responsibilities:
•Configured business role & navigational bar profile
•Involved in creation and customization of Business Partners.
•Configured Business Partner Segmentation using segment builder.
•Created partner determination procedures and assigned access sequences.
•Created action profiles and assigned these to the business transaction types for follow up activities.
•Configured lead management that included creating questionnaire and assigning qualification.
•Customized the master data that includes, organizational structure, Business Partners, Products, and created territory management.
•Performed the required customizing settings for Partner processing and activity management.
•Customized various transactions types Like-Lead, Opportunity, Quotation and sales order.
•Provided end-user training, knowledge transfer, documentation and participated in preparing training manuals
Support Duration-Dec’09-Apr’11
Re-configured Business Partners (BP) in different role, defined number ranges and created business partners relationships.
Facilitated in design and implementation of organization model.
Re-configured Segmentation of business partners, defined data sources and attribute list.
Re-configured target groups with business partner segmentation.
Re-customized lead management, lead origins and lead priority. Defined the questionnaire for Lead and assigned qualification levels to questionnaire.
This pharmaceuticals company markets approximately 60 ethical drugs, in particular for treatment of cancer, cardiovascular diseases, thyroid diseases, and diabetes. Merck Pharmacy GmbH is one of the leading companies in Germany for systemic corticoids that are used, for example, in severe inflammation of joints or vessels.
Roles and Responsibilities:
•Analysis of the specifications provided by the Functional Consultants.
•Coding and preparation of test plan, documentation as per client requirements.
•Involved in Unit testing.
•Optimization and analysis of existing ABAP/4 programs.
•Meeting project delivery schedules.
Team Size - 10x1
Master Degree in Computer Science (M.Sc) with 1st class
Team Size - 14x1
Team Size - 12x1