customer support professional
ncbs-mobily
مجموع سنوات الخبرة :13 years, 0 أشهر
• Developed customer service scripts to ensure consistent customer service across all customer service channels
• Trained and mentored new customer service agents in MOBILY procedures and customer service best practices
• Exceeded customer service expectations by providing friendly and courteous service to all guests
• Created a customer service dashboard that provided real-time insights into customer service trends and performance metrics
• Manage installation and Activation Fiber Net in/outside MOBILY
• Troubleshooting and monitoring Fiber Net
Installing Sectors for Communications towers.
My Graduation Project “VOIP-Voice over IP applications using SIP network”, with “Excellent” grade