Serge Dibeh

Growing the company by finding leads, closing sales and supporting existing clients by being the link between them and the advertising agency.
Handling client needs and wants in collaboration with the agency's creative designers and administrative staff to help them produce effective campaigns by understanding the client's goals.
Revising cost estimates for client campaigns.

Received interdepartmental training to better understand the interaction between them as well as its effect on the company’s growth and business plan. Developed and applied innovative marketing strategies to enhance the social media tools promoting the company’s products.
Key Accomplishments:
• Increased market awareness through an in-depth marketing campaign highlighting state of the art technology in their newly advertised products.

Improved client relationship by applying incentives (i.e. free travel plans, yearly volume rebate…) and integrated sales efforts with organized marketing activities including product launches, promotions and exhibitions. Handled and resolved customer complaints while applying TEAM work (Together Everyone Achieves More). Prepared and analysed the weekly and monthly sales performance reports in line with stocks, seasonal statistics, and estimated growth. Reviewed and managed departmental budgets, analyse financial information such as revenues, expenditures, and cash management to ensure all operations are within established budgets.
Key Accomplishments:
• Established and achieved medium term plans increasing sales by 10%
• Attended the Kind & Jugend 2018 international trade fair in Cologne, Germany from September 20 to 23, as a member of the company that represents Joie, Nuna and Graco baby products brands in Lebanon.

Direct customer service position providing advice and guidance on clothing selection to customers while resolving their problems and complaints through optimal solutions. Ensured interior and exterior store maintenance is up to standard while managing store inventory.
Key Accomplishments:
• Introduced monthly promotions increasing revenue by 15% in the first quarter