Customer service officer
JW Marriott Marquis Dubai
Total years of experience :5 years, 2 Months
Main responsibilities:
- Have knowledge of the property, hotel, staff and services including hours of operations.
- Be knowledgeable of the surrounding area. Have thorough knowledge of the guestroom including: location, views, amenities, features, type and facilities.
- Offer the hotel guests the best possible service with exceptional courtesy.
- Make sure amenities are fully stocked.
- Handle and track all amenities (cribs, rollways, electronic devices) delivered to guest rooms on a timely manner, to maintain an accurate inventory.
- Take care of good receiving of guest’s faxes and make appropriate delivery to the room.
- Check and deliver the mail from Pigeon Hole for department.
- Deliver all the messages in the rooms following the procedures.
- Keep an accurate evidence of entrances in the guest’s rooms with the master key.
Main responsibilities:
- Work with property owners and gather detailed descriptions/photographs/videos from the properties provided by the agency (travel within city center is required)
- Proactively look for the clients and real estate properties (flats/ houses) in the center of Kiev
- Conduct onsite viewings with the potential clients
- Negotiate terms and conditions of the lease on behalf of clients. Some relationship management duties.
Main responsibilities:
- Consulting customers about product
- Participation in active sales.
- Placement of the product