Serri Zein

• Lead the strategic planning and daily operations of staff accommodation and transportation
across multiple sites, overseeing services for over 700 employees with a focus on quality,
compliance, and service excellence.
• Manage a multi-disciplinary team within Staff Support Services (SSS), ensuring smooth
execution of contracts related to housing, transport, cleaning, and medicals, while
optimizing cost and service delivery.
• Act as the key liaison between senior management and frontline teams, driving policy
implementation, operational efficiency, and rapid issue resolution.
• Oversee HR-related logistics including new joiner onboarding, medical check coordination,
and secure document transfers.
• Initiate and implement cost-saving strategies through contract variations and space
utilization while aligning services with operational needs and budgets.
• Lead internal communication efforts to ensure clarity on policies, updates, and staff
engagement maters.
• Organize and manage staff engagement initiatives, from tournaments and awareness
campaigns to internal events, fostering community and boosting morale.

• Implemented end-to-end logistics requirements for catering contractors during FIFA World
Cup Qatar 2022.
• Established corrective and preventative action plans to enhance operational efficiency.
• Coordinated closely with logistics teams, providing high-level support and guidance.
• Contributed to a seamless catering experience for thousands of atendees, showcasing
exceptional organizational skills.

• Planned, coordinated, and executed corporate events, conferences, and internal
celebrations, ensuring alignment with QAFCOs brand and stakeholder expectations.
• Drafted and developed presentations, reports, speeches, and internal communications,
maintaining a consistent and professional tone across all platforms.
• Contributed to digital content for the companys website and social media channels,
supporting ongoing public relations and brand engagement efforts.
• Managed internal communication tools including company-wide emails, internal notes, LED
screen content, and staff newsleters to keep employees informed and engaged.
• Coordinated with external marketing and media agencies for promotional campaigns,
ensuring timely production and delivery of branded materials.
• Oversaw PR materials and logistics, managing inventory flow in coordination with PR Stores
to support various events and initiatives.

• Transportation/Protocol Coordinator - AFC Asian Champions League 2020
• Accommodation / Protocol Supervisor - Amir Cup Final 2019 / Al-Janoub Stadium Inauguration
• Catering Coordinator - Tunisian Super Cup 2019
• Team Liaison Officer - AlKass International Cup2018
• Spectator Service Supervisor - Amir Cup Final 2018

• Catering Specialist - CAF Super Cup 2020
• Catering Specialist - CAF Super Cup 2019
• Catering specialist - FIFA Club World Cup 2019
• Deputy Catering Venue Manager - 24th Arabian Gulf cup 2019

• Catering Deputy Manager - IAAF World Athletics Championship Doha 2019
• Catering Deputy Manager - ANOC World Beach Games 2019
• Transportation / Accommodation Specialist - FINA Swimming World Cup 2019
• Accommodation Coordinator - IAAF Diamond League 2019
• Transportation Coordinator - 23rd Asian Athletics Championship Doha 2019

• Enhanced corporate communications through strategic event management and public
relations initiatives.
• Supported various business units in organizing impactful events that strengthened brand
presence.
• Managed social media platforms to engage audiences and ensure effective media coverage.
• Contributed to a cohesive brand identity for Al Abdulghani Motors in Doha, Qatar.

• Coordinated diverse events, managed sales inquiries, and handled event documentation.
• Supported the Events Director in planning and executing events.

• Planned strategic events and conducted market analysis to establish a robust sales
department.
• Developed future event plans and executed targeted sales calls to drive bookings.