Sales Associate/Cashier/Store keeper/ Store in Charge
Al Majed Fashion - Versace
Total years of experience :19 years, 5 Months
- Responsible for ensuring a high level of customer satisfaction
through excellent sales service to meet client expectations.
- Interacts with the clients in professional manner and provides the
latest trends and information regarding the product.
- Attends to clients complains and provides resolution or forward
the issues to the management for applicable solution.
- Process payments in various payment mode such as cash basis,
card, cheques and vouchers.
- Ensuring the clients that expectation have been met and upselling
other items.
- Gathering and storing client information for upcoming collection
and promotion.
- Maintain outstanding store condition and visual merchandising
standards.
- Prepares daily sales report and store employee attendance.
Additional Roles:
- Receiving new shipments and ensuring that items received are in
good condition in the warehouse/storage.
- Maintaining the storage organized or in order.
- Barcode labelling.
- Transferring items to another for store allocation.
- Listing items that are fast moving and suggesting orders for next
shipment.
- Implemented a tracker using MS office to ensure item locations
and stocks.
- Actively involves in running a smooth and efficient operation of
the boutique if the manager is out.
- Reporting to the manager and providing information to the
management of any query about the showroom sales, status or
issues.
- Manages Online client’s inquiry, sales and deliveries through
social media application.
- Provides resolution and assistance via phone calls, chats and email.
- Documents troubleshooting steps that have been made and escalating the issue to a higher tier if necessary.
- Handling client complains or concerns professionally and working to resolve the issues.
- Handles account and billing inquiries.
- Upselling other products and services.
- Documenting and maintaining accurate records of incoming and outgoing
goods.
- Preparing and Calculating expenses of the services of the outgoing shipment.
- Checking and verifying the correct items are prepared and in good
condition.
- Coordinating and responding to clients’ inquiries and of any unexpected
issues such as change of items/shipment arrival and additional fees to be
collected if there is any.
- Preparing monthly and annual reports.
- Check and verify credit card application for fraud using a tool or software.
- Encoding credit card applications for credit card creation.
- Filing and recording incoming and out-going documents.
- Performs and operates office equipment’s such as printers, Xerox and Fax
machines.
- Assisting co-workers related to office activity such as distributing letters,
documents, monitoring office supplies and others.
I am a graduate of Bachelor of Science in Computer Science, familiar basic programming of Turbo pascal and computer trouble shooting. I was voted as the first president of our student council on my last school year, so we basically started the by laws of the student organization. Implemented a lot of project such as buying a cooling system and printer for cheaper printing for the students.