Senior IT Engineer
Prime Group
Total years of experience :5 years, 1 Months
v Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
v Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements.
v Organises support, troubleshooting, and repair for IT equipment and networks.
v Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary.
v Establishes relationships with technology and component vendors
v Oversees IT support department staff, including education, training, and call centre specialists.
v Advises human resources colleagues on staffing needs and participates in the hiring and training process.
v Manages departmental budget and tracks spending on equipment and staff.
v Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.
v Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases.
v Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments.
v Offers specialised expertise in IT demands for a particular industry, such as education, finance, or manufacturing.
v Determine and implement various IT procedures and assist to integrate various processes to new and existing systems.
v Prepare all user specifications and perform tests on all applications according to technical specifications.
v Provide support to all software engineering processes and assist to code all programs and design short and long term objectives for all applications.
v Coordinate with departments to analyse all requirements and provide efficient support to all end users.
v Administer project list and prioritize all work and determine an effective departmental budgets.
v Maintain and recommend improvements to all manufacturing systems and ensure profitability of all processes.
v Maintain logs of all issues and assist to resolve all efficiently.
v Collaborate with department personnel and design innovative solutions for all IT issues.
v Maintain all hardware and software for processes according to security requirements.