Sales Supervisor
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Total years of experience :24 years, 5 Months
• Managing designated shifts ensuring that all company policies and procedures are adhered to.
• Ensuring that sufficient labor, product and supplies are available, taking corrective action where necessary.
• Making daily and weekly orders and minimizing shrinkage by controlling the stock accordingly and analyzing the sales.
• Following the company cash handling procedures and ensures that Customer Service Employees also adhere to these guidelines.
• Entering invoices and amending any discrepancies with assistance from purchasing department.
• Ensuring that all company security procedures are followed in order to ensure the security of premises, people, stock, equipment and monies at all times.
• Understanding and making appropriate use of both regular and spontaneous reports to ensure store continues to operate efficiently.
• Ensuring that the store cleaning plan/Rota and maintenance log are adhered to.
• Professionally represents Company to outside agencies such as Municipality Inspection Officer.
• Effectively handles appropriate Head Office requests
• Reacts to and resolves Emergency situations as appropriate.
• Communicating with higher management to ensure all the proposals are understood and carried out.
• Making Plano grams and visual merchandising.
• Planning store layouts and relaying to maximize the sales target and merchandising as per the company policy and concepts.
• Controlling the selling price to be competitive according to market and trying to achieve higher margin by negotiating with suppliers.
• Training, scheduling and supervising the diverse team, conducting meetings and taking disciplinary actions according to the company guidelines.
• Finding new SKU’s (articles) and promotions as per the seasons and themes and Implementing.
• Utilizing loss prevention techniques to minimize shrinkage and making planned LPO’s to control stock availability as per the sales movements.
• Analyzing sales according to yearly projection and making reports.
• Conducting Inventory.
Looking into needs of existing clients,
Working towards company sales targets while maintaining company standards and good client relationship,
Making clients aware of the uses of the product and quality of the specified brand by practical introduction.
Presorting delivery merchandise according to the sections and category prior to implementation,
Checking temperature of display and storage units,
Rotating of stock by using FIRST IN, FIRST OUT method,
Reducing the price and clearing the products which contain short self life,
Recording waste of the store,
Working towards company sales targets while maintaining company standards and good customer relationship,
Merchandising, delivering shopping and training staff.
Presorting the products and arranging prior to dispatch,
Maintaining the customer service standard, Handling customer returns, Doing vehicle check and Arranging the stock as per the product codes.
• Supervising and preparing the store prior to the opening for customers
• Ensuring the team is delivering high standard customer service always according to company policy and guidelines.
• Coaching and training the diverse team to achieve best results of cleanliness, hospitality, accuracy, maintenance, product quality and speed of service.
• Performing cash reconciliation for cashiers, preparing salaries and depositing safely.
• Making orders and maintaining food, health and fire safety.
• Conducting inventories daily, weekly and monthly basis.
• Analyzing sales as per yearly and monthly plan and reporting to store manager and head office.
Merchandising and rotating stock and receiving deliveries,
and helping customers, Serving customers, doing checks of storage units and other retail operational duties.
Running the shop on my own, Maintaining company standards and good customer relationship,
Working as cashier and merchandiser and Arranging the stock.
Typing political and governmental letters and documents, Proof Reading and other administrative works.
Computing in Microsoft programs. Microsoft Word, Excel, Powerpoint and Internet.
Course for ‘Office practice and Procedure’ and ‘Accounting Transaction’ at Jeff Wooler. College, London
Diploma in Air Ticketing
GCE A/L (Aug/1996) Subjects taken: Pure mathematics, Applied mathematics, Physics and Chemistry
Subjects taken: Mathematics, Commerce, Science, English, Tamil, Social Studies and Religion