Customer Service Executive
Kokan Mercantile Co.Op Bank ltd
Total years of experience :4 years, 1 Months
• Responsibilities includes respond to general inquires referring to customers account
opening, updating Pigmay Agents deposits machines data, cheque / withdrawal
voucher processing and assisting customers regarding Mobile Banking and other
bank portal.
• Responded to customer inquiries, providing information on bank accounts, policies and services.
• System used Finacu’s and Microsoft Office: Word, Excel& PowerPoint.
• Ensure that all customer needs are met and handle appropriately during their initial contact.
• Maintain customers' accounts(including KYC update, lost/stolen debit card, stop payment, cheques processing and passbook printing.)
Handling of all walk in customers and provide after sales customer complain / queries.
• System used CRM.
• Meeting high profile clients and handle all types of queries, complaints and responsible for processing Handover of Units, meet collection targets, Title deed, Early Handover, Rental Pool etc.
• Responsible for reaching out to customers (via Calls. Emails Face to Face Meetings) to collect payments.
• Updating & dealing with all inquiries related to VAT.
• Assisting clients regarding HELLO DAMAC portal & mortgage facility.
• Help Client to pay service charges and prepare PCC (Payment Clearance Certificate) to sell/transfer the unit or to get Title Deed.
• Handle all communications to customers by updating them on the completion dates, payment schedules and project construction updates.
• Helping clients if they want to change their payment plans.
• Acting as the liaison between company and customers to manages overdue accounts
• Advise customers on their various payment options.
• Keeping customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Obtain the Proof of Payments and follow up with relevant departments/Clients to ensure the money is being received and allocated
• To provide updates to credit Control departments when customers fail to meet their payment agreements or when no payment agreement can be made and also follow up with clients whom Notice of default has been
served to them.
• Assist customers in final payments, Land registration/Transfer procedures.
• Adherence to protocols, SOPs and SLAs
Handling of all walk in customers and provide after sales customer complain / queries.
• System used CRM.
• Meeting high profile clients and handle all types of queries, complaints and responsible for processing Handover of Units, meet collection targets, Title deed, Early Handover, Rental Pool etc.
• Responsible for reaching out to customers (via Calls. Emails Face to Face Meetings) to collect payments.
• Updating & dealing with all inquiries related to VAT.
• Assisting clients regarding HELLO DAMAC portal & mortgage facility.
• Help Client to pay service charges and prepare PCC (Payment Clearance Certificate) to sell/transfer the unit or to get Title Deed.
• Handle all communications to customers by updating them on the completion dates, payment schedules and project construction updates.
• Helping clients if they want to change their payment plans.
• Acting as the liaison between company and customers to manages overdue accounts
• Advise customers on their various payment options.
• Keeping customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Obtain the Proof of Payments and follow up with relevant departments/Clients to ensure the money is being received and allocated
• To provide updates to credit Control departments when customers fail to meet their payment agreements or when no payment agreement can be made and also follow up with clients whom Notice of default has been
served to them.
• Assist customers in final payments, Land registration/Transfer procedures.
• Adherence to protocols, SOPs and SLAs
• Responsibilities includes answering phones to respond to general inquires referring to customers account.
• System used Seibel, Avaya and CRM.
• Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
• Maintain high volume of quality work, while insuring highest confidentiality.
• Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Ensure that all customer needs are met and handle appropriately during their initial contact.
• Maintain customers' accounts(including lost/stolen checks, check cards, stop payment etc.)
• Educate customers on product options and technology issues.
• Handling tour packages including flights(international & domestic), hotels, car transfers. Handling co-operate tickets.
• Handling GALILEO & SABER GDS system
• Issuing visa change tickets and providing visa package.
• Plan, describe, arrange, and sell fun activities itinerary tour packages for Dubai visitors and promotional travel incentives offered by various travel carriers.
• Excellent telephone manner.
15/15 Distinction and Merit Grades in Higher National Diploma in Business Management from Pearson, UK
IATA GDS Fares & Ticketing ( Galileo )