Business Applications Manager
Azizi Developments
مجموع سنوات الخبرة :10 years, 7 أشهر
-Ensuring all necessary documentation, resources, commercial agreements, and approvals are obtained before starting a project and CR implementation.
-Managing project scope, schedule, cost, quality, issues, and risks from Initiation to closure.
-Facilitated IT transformation program which also resulted in 47% of Hard IT savings for Business Applications.
-Analyzing and sourcing providers that can contribute to the strategic IT initiatives.
-Implemented customer relationship management (CRM), robotic process automation (RPA), and
business analytics technologies platforms for Azizi Developments.
-Effectively communicating project expectations, project extensions or changes in due dates and
deliverables to team members and stakeholders in a timely and clear manner.
-Manages all vendor payments as per internal cashflow.
-Evaluates and reviews any new software that should be implemented as per the business requirements.
-Ensures legal and organizational policies are in liaise with procuring a new application.
• Operating as the lead point of contact for all matters specific to customers.
• Ensuring all necessary documentation, resources, commercial agreements, and approvals are obtained before starting the project.
• Understand existing policies and procedures to effectively scope business requirements.
• Preparing scope of work, work breakdown structure, detailed activity listing, project schedule, staffing plan, and budget tracking
• Project Plan Preparation, Introduce ERP to businesses.
• Negotiate account management contracts and agreements to maximize profit.
• Identify existing process gap, business constraints, external interfaces, risks, and assumptions.
• Building and maintaining strong, long-lasting customer relationships.
• Acting as a channel between the Development Team and the Client by ensuring proper understanding of the requirements are met.
• Design & Implement by integrating multiple systems for automation and digitization of key business processes.
• Assist in user testing and collect feedback to improve process efficiency.
• Own multiple projects with end-to-end accountability.
• Managing IT projects within budget and time frame by providing time and cost estimates for each phase and monitor/control schedule.
Perform business analysis, enhancements and changes to the mortgage ERP solutions which include implementation and rollout
in international branches of the bank.
Played an active role in the preparation of the hardware requirements needed for the system.
Develop and refine the various business/functional/testing requirements in support of the project and systems involved, working
alongside the vendor when needed.
Consistently exceeded the expectation on achieving deliverables.
Plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive
advantage and bottom-line gains.
Effectively communicating project expectations, project extensions or changes in due dates and deliverables to team members
and stakeholders in a timely and clear manner.
Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in
rapidly evolving business environments
Facilitate and perform business analysis across multiple applications within a product family.
Induction / training on Salesforce and custom developed IT solutions.
Identify out of scope requirements and change requests.
Support the product manager with statuses and follow ups.
Assisted in the development of full-scale project plans for approved projects and associated communications documents.
Conducted detailed process analysis to understand how business practices are supported by technology.
Coordinate with project manager and guide software designers and programmers in accomplishing projects objectives.
Perform staff performance evaluations and participate in project meetings and review IT products
Work closely with Solution Architects to confirm alignment of the solution approach and requirements with the overall
architectural vision.
Bachelor of Commerce