Shaban Kahindi

• Keeping track of all payments and receipts by processing cash, cheque transactions and
funds transfer instructions accurately and within appropriate limits.
• Reconciling processed work by verifying entries and comparing system reports to
balances
• Responsible for ATM machine cash replenishment, general ledger reconciliation and
processing of all inter bank, intra bank and CBK Cash in Transit transactions at the
branch level.
• Overseeing accurate buying and selling of foreign currency and participating in the
negotiations of best forex rates.
• Preparing analysis of accounts and producing monthly reports.
• Support sales figures of the bank and increasing customer base by providing soft leads
of new applications for loans, insurance, credit cards and new customer accounts
therefore growing the business book.
• Increase customer satisfaction by resolving product and service issues, ensuring to
offer excellent customer service and exceed customer expectations that way creating
one-stop banking point and end-to-end processing.
• Led my branch team in delivery of Customer Life Cycle Management project, resulting in
branch recognition for highest average balances from customer deposits and
registration for digital channels.
• Actively involved in quality risk control assessment (RCSA) and was able to carry out
internal branch audit to check if the operations controls in place are being followed
• Carry out high risk review assessment for provided customer portfolio and provide
direction to the business on whether to maintain or exit relationship.

• Facilitated operational efficiency across client services, ensuring seamless day-to-day
banking transactions and reported directly to the Operations Manager.
• Managed high-value client portfolios, providing strategic solutions tailored to individual
and business needs.
• Coordinated with cross-functional teams to resolve complex service issues, ensuring
client satisfaction and retention.
• Facilitated the execution of banking operations including account management, fund
transfers, and compliance checks.
• Played a key role in credit evaluation processes, risk assessment, and documentation for
loan disbursements.
• Participated in initiatives to streamline customer onboarding, reduce service delays, and
improve turnaround times.
• Contributed to regulatory and audit compliance by maintaining accurate records and
enforcing internal controls.

• Assisted in daily branch operations including customer service, account management,
and digital banking support.
• Promoted adoption of mobile and internet banking by guiding clients through setup and
usage.
• Resolved basic technical issues and escalated system-related concerns to ensure
smooth digital experiences.
• Helped onboard new customers to both traditional and digital services while ensuring
compliance with KYC requirements.
• Collaborated with front-office staff and relationship teams to deliver integrated service
across all banking channels.
• Supported marketing of digital products and gathered client feedback to inform service
improvements.
• Contributed to data entry, document verification, and administrative support during
digital onboarding and account updates.