OFFICE ADMINISTRATOR
Kharafi National Co. L.L.C
مجموع سنوات الخبرة :11 years, 0 أشهر
OFFICE ADMINISTRATOR
Facility Management
Kharafi National Co. L.L.C - Abu Dhabi, U.A.E
Sep 2008 to Till Date:-
Project: Al Wathba Sewerage Treatment Plan
Project: FM of Abu Dhabi Investment Authority
Project Administration
➢ Responsible for developing, implementing and monitoring efficient activities in addition to managing all correspondence.
➢ Preparing comprehensive consolidated project status and performance reports.
➢ Creating a range of documentation including presentation, correspondence memos and reports as well as taking minute when required, and providing secretarial support for the team and management.
➢ Overseeing the smooth operation of the procurement process, managing work queues and evaluating performance tracking activities.
➢ Preparing sub contract agreements as per the company procedure.
➢ Handling a petty cash for project use.
➢ Reading and analyze incoming memos, Fax, email, submissions, and reports in order to determine their significance and plan their distribution.
➢ Codification of correspondence, numbering and storage of information, to develop an effective system to organize communications.
➢ Supervise all administrative personnel. Track office supply inventory and approve supply orders
➢ Perform general office duties such as ordering supplies, maintaining records, management systems, and performing basic bookkeeping work.
➢ Set up and oversee administrative policies and procedures for offices and/or organizations.
➢ To be responsible and able to work effectively and safely under normal and rush conditions.
➢ Manage the whole office procedure with high confidentially.
➢ Organization of travel, accommodation, events and meetings in support of all employees.
➢ Management of all incoming and outgoing submittals from the consultant into a document management system.
➢ Maintain record, filing of documents as per ISO procedure.
➢ Proficient use of Oracle E-Business suite /Enterprise Asset Management: Create Facilities Management Work Request. Create & Update Work order.
➢ Create and generate all required facilities management corrective and proactive work orders. Review and edit closing notes on all work orders.
➢ Liaise with internal & external agencies or departments to ensure that control and filing procedures are maintained for all documents.
➢ Maintain a soft copy of file index for easy reference, proven experience in information and communication management.
➢ Providing a CMMS support to operation & FM project teams.
➢ Create and generate all Facilities Management Work Request/work orders & updated to track the system easily.
➢ Contributing and promoting the company's asset management system for improvement efforts
➢ Updating a Preventive Maintenance & Corrective Maintenance as per work flow chart.
➢ Measuring and publishing facilities Key Process Indicator (KPI) metrics to the management team; interpret data and recommend findings.
2006-2008 Info vision Solution Pvt .Ltd Chennai, India.
Marketing Executive: Banking-corporate, Marketing Support / Branding, Call Centre.
➢ Handle various initiatives like roistering, briefing, complaint audits, quality feedbacks and updating Service levels etc.
➢ Outbound Telemarketing campaigns.
➢ Providing best customer service. Building strong relationship with customers and perceiving their empathy.
➢ Ensuring the team members are adequately trained on the process, Have consistency topped performance.
➢ Ensuring the team is Motivated and ensuring that performers get recognized within the team & the process.
➢ Training New Joiner's and monitoring their productivity, ensuring Daily/ Weekly/ Monthly productivities are achieved.
➢ Driving Quality parameters on the process, Conducting Training Huddle in the absence of the Team Leader.
➢ Achieving a business target on a Monthly/Quarterly basis.
➢ Proactive effort in producing the reports on SLA for different customers as and when required
2003-2006 The Professional Courier Chennai, India
Office Administrator / Customer Care:
➢ Checking import/export document to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff code system.
➢ Planning and coordinating all activities involved in the provision of administrative - support and direction for the department in accordance with Company Procedures.
➢ To develop and maintain constructive and cooperative working relationships, manage and coordinate help desk activities for the Office Support.
➢ Understand daily work routines and procedures such as mail, filing, supplies, etc.
➢ Responding & updating Customer enquiries & complaints.
➢ Diploma in Computer Application ➢ BSC - Computer Applications with Mathematics