Shabeena Zaheerullah Khan, Customer Service Counselor

Shabeena Zaheerullah Khan

Customer Service Counselor

Air Blue

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Political Science
الخبرات
3 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 8 أشهر

Customer Service Counselor في Air Blue
  • الإمارات العربية المتحدة
  • أكتوبر 2009 إلى يناير 2013

Air Blue, Airport Terminal 1, Dubai (UAE) 2009- Till date
Customer Service Counsellor

? Check in counter
? Closing flight
? Interacting with the customers and guiding them through various stages for their travel
? Providing a high quality of service to all types of customers, which demands good interpersonal/ communication skills and tactfulness even under constant work pressure
? Manage and Co-ordinate queries to ensure that the highest level of customer service is maintained at all time
? Attending calls to answer and provide information to no. of customers
? Provide friendly customer service to walk-in-passengers
? Arranging meeting sessions for management
? Assisting Station Manager for recruitment & selection procedures
? Maintaining salary records& supervising staff Rota & attendance
? Helping management in the arrangement of interviews
? Liaising with courier companies plus cargo
? Basic office administration
? Maintain necessary filing system for administration
? Resolving Customer Requests, Questions and Complaints
? Evaluate and Prepare Flights by Arranging Seat assignments and Load, Coordinate Special handling
? Meals and Upgrades
? Performing Gate Duties
? Flight Operations (fuel figures/Flight documents/planning and routing)
? Flight Dispatch (Arrival/turn around departure/Delays/Ground support)
? Ramp-handling.
(Team support/loading-offloading baggage/coordination/disembarkation/embarkation/load sheets and turn around briefing)

Oxygen Marketing في Air Blue
  • الإمارات العربية المتحدة
  • مايو 2008 إلى أغسطس 2008

Oxygen Marketing, Dubai (UAE) May '08-Aug '08
Promoter for 4 months

ADDITIONAL QUALIFICATION:
? Certification in Airline Dangerous Goods Regulations (From Pakistan International Airline Training Centre)
? Passenger Services Course (From Emirates Aviation College)

الخلفية التعليمية

بكالوريوس, Political Science
  • في Peshawar University
  • ديسمبر 2014

2012- Expected to be completed by Dec 2014 Bachelor of Arts in Political Science (Pvt) From Peshawar University-Pakistan

الثانوية العامة أو ما يعادلها, Computer Engineering
  • في HH Shaikh Rashid Al Maktoum, Dubai
  • يونيو 2009

2008-2009 H.S.C. from HH Shaikh Rashid Al Maktoum, Dubai-UAE

الثانوية العامة أو ما يعادلها, Computer Engineering
  • في HH Shaikh Rashid Al Maktoum, Dubai
  • يونيو 2009

2006-2007 S.S.C.from HH Shaikh Rashid Al Maktoum, Dubai -UAE Computer Science

Specialties & Skills

Customer Service
Office Operations
Recruitment Operations
Service Operations
ADOBE PHOTOSHOP
AIRPORT TERMINAL
CLOSING
CUSTOMER SERVICE
DISPATCH
OFFICE ADMINISTRATION
OPERATIONS
RECRUITMENT

اللغات

الهندية
متمرّس
الباشتو
متمرّس
الأوردو
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Customer Service (تدريب)
معهد التدريب:
airblue Ltd
تاريخ الدورة:
December 2009