Customer Service Counselor
Air Blue
Total years of experience :3 years, 8 Months
Air Blue, Airport Terminal 1, Dubai (UAE) 2009- Till date
Customer Service Counsellor
? Check in counter
? Closing flight
? Interacting with the customers and guiding them through various stages for their travel
? Providing a high quality of service to all types of customers, which demands good interpersonal/ communication skills and tactfulness even under constant work pressure
? Manage and Co-ordinate queries to ensure that the highest level of customer service is maintained at all time
? Attending calls to answer and provide information to no. of customers
? Provide friendly customer service to walk-in-passengers
? Arranging meeting sessions for management
? Assisting Station Manager for recruitment & selection procedures
? Maintaining salary records& supervising staff Rota & attendance
? Helping management in the arrangement of interviews
? Liaising with courier companies plus cargo
? Basic office administration
? Maintain necessary filing system for administration
? Resolving Customer Requests, Questions and Complaints
? Evaluate and Prepare Flights by Arranging Seat assignments and Load, Coordinate Special handling
? Meals and Upgrades
? Performing Gate Duties
? Flight Operations (fuel figures/Flight documents/planning and routing)
? Flight Dispatch (Arrival/turn around departure/Delays/Ground support)
? Ramp-handling.
(Team support/loading-offloading baggage/coordination/disembarkation/embarkation/load sheets and turn around briefing)
Oxygen Marketing, Dubai (UAE) May '08-Aug '08
Promoter for 4 months
ADDITIONAL QUALIFICATION:
? Certification in Airline Dangerous Goods Regulations (From Pakistan International Airline Training Centre)
? Passenger Services Course (From Emirates Aviation College)
2012- Expected to be completed by Dec 2014 Bachelor of Arts in Political Science (Pvt) From Peshawar University-Pakistan
2008-2009 H.S.C. from HH Shaikh Rashid Al Maktoum, Dubai-UAE
2006-2007 S.S.C.from HH Shaikh Rashid Al Maktoum, Dubai -UAE Computer Science
