Shabeer Ahamed Mathargani Fathahuddeen

IT Assistant given to three divisions of Hitachi groups Hitachi Infrastructure Systems, Basra-Iraq
Project Office and HISTAR.
Daily activities include;
• Maintaining 90 Laptops, 10 Desktops, 10 all in one Printers
• Designing LAN and WAN network for offices in Middle East
• Maintaining Office 365 accounts
• Providing IT Support to across UAE, Qatar and Saudi Arabia Branches
• Works with HQ-IT from Japan to escalate various issues for Middle East Office’s
• Works with Singapore office to implement the policies for Middle East Office’s
• Scheduling and Managing backup jobs
• Creating and Maintaining human database for Hitachi
• Providing Cisco VPN Support to connect intranet network
• Maintaining IT documentation for auditing purpose
• Creating Procurement request to the concerned department
• Maintaining IT stock reports, spare and scrap details
• Maintaining Windows Update for all PC’s in Middle East
• Maintaining Symantec Antivirus update for all PC’s in Middle East

• (L1 Level) support
• Creation of users in Active Directory & giving them appropriate rights
• Creation of user id in Microsoft Exchange 2007
• Installation & Monitoring Trend Micro & Windows update servers
• Installation of wireless devices
• Installation of AutoCAD's
• Installation of Windows 10, Windows 8.1, Windows 8, Windows 7 & Windows XP.
• Installation of Windows Server 2012, 2010, 2008 & 2003.
• Installation of Office 2000/2003/2007/2010 & 2013.
• Troubleshooting of Desktop PC's and different Software Applications and Operating System
• Installation of Mobile Office Outlook in iPhone & Blackberry.
• Installation and maintenance of Network printers
• Total Hardware support, Hardware troubleshooting of desktops and laptops
• Troubleshooting of user level Network problems
• Managing peripherals like disk drives, backup devices, Printers, Scanners
• Data backup
• Virus prevention, detection and cure
• Maintaining Inventory record of computer hardware & software.
• Installing & Maintaining Cisco IP Phones and Panasonic IP Phone.
• Maintaining 180 Desktop pc, 50 Laptops, 40 Printers, 8 Xerox Machines and 2 Plotters.
• Maintaining 8 No of Windows Server’s.
• Maintaining More than 180 users in SAP, ORBIT & Exchange Emails.
• Remote system support for systems from Abu Dhabi, Chennai & Qatar.
• Photocopy & FAX Machine Maintenances.
• Stock Maintenance for Toners & Cartridges’
• Providing the staff & workers attendance details to accounts for salary processing.
• Maintaining Fuel Charges
• Maintaining Fuel cards and Salik cards
• Maintaining du cug and its records
• Maintaining Etisalat Details

• Working as IT Help-Desk Engineer & managed multiple clients in different sites
• Responding to all the issues and confirming that it is getting resolved within the specified timings and also based on the impact to the customer and business
• Installed and configured 500 desktops and Servers
• Hardware assembly, troubleshooting & testing of PC’s
• Network installation and maintenance
• Responsible for Installation, Configuration, Monitoring and Supporting
Windows 2000/2003 Domain Controllers, File Servers and Print Servers
• Configuring Wins, DNS, DHCP, IIS, ISA, RIS, RAS, VPN, FTP Servers &Windows Server Update Services (WSUS), FSMO roles in Active directory
• Maintained Network Security Levels, Addressed Server Security issues and applied Security Patches and upgrades, regular maintenance of Servers, software and driver updates

• Files uploading and downloading by using File Transfer Protocol (FTP)
• Antivirus Management - Installing and configuring automatic updates of pattern files, scheduling virus scanning, configuring alerts
• Installing and configuration of desktop client with OS like Win XP, Windows2000, and Windows 2003.Configuring Microsoft Outlook for email users
• Creating backup and restore data using NT Backup
• Implementing fault tolerance RAID levels in Windows 2000 and 2003
• Configure NTFS, FAT32, or FAT files system
• Recover System State data and user data by using the Recovery console