Sr Marketing & Client Service Coordinator
Sobha LLC
مجموع سنوات الخبرة :11 years, 2 أشهر
Develop and maintain client relationships both on Call and via Email.
Brand Promotion, Plan and schedule site visits to promote products and amenities.
Communicating with clients to identify their needs and assisting them with the information of the appropriate product.
Supervision of Mall Stand Kiosks and Product Promotional Events.
Develop and implement sales and service tools.
Assist in the preparation and organizing of promotional invitations and reference material and implement best practices in sales and service activities
Carrying out client satisfaction surveys and reviews.
Generating daily and weekly reports for the senior management.
Managing client database and keeping in touch to maintain good rapport with the client.
Trained and Worked on CRM & SAP.
Communicate, develop and maintain client relationships.
Working with clients to identify their needs, ensuring excellent customer service and quality delivery.
Propose ideas to improve provided services and event quality.
Travelling to onsite inspections with the general manager.
Coordinate site operations and the delivery of site amenities.
Manage files/quotations, purchase rates and detailed customer information.
Creating product information sheet & placing the order for products.
Follow up the production schedule received from production department.
Support with shipping documents and Municipality approval applications.
Inform clients of unforeseen delays or problems
Releasing sales order as per quotation/Performa invoice.
and Verification Associate and Global Client Management (GCM) application Specialist.
Process: Employment and Educational Back Ground Verification for Major Financial Institutions in the APAC Region.
Job responsibilities:
Conducting employment and educational screening for financial institutions in the APAC Region.
Working as the specialist SPOC and trainer for initiating and processing the verification process for Mercedes Benz using the GCM application (Trained directly by the client).
Liaise with client management group for any kind of escalation or any case specific scenario.
Handling major clients like HSBC
Finance and Accounting: Accounts Receivable/ Order to Cash for Pearson Publishing, USA.
Processing the orders with compliance of the company policy based on the purchase order furnished by the customers.
Responding to customer queries regarding status of the order and processing returns and claims.
Preparation of DTP as per IBM standards.
Preparation of Update tracker, error log& sharing with the team.
Capturing daily volumes of the team & sharing with the management.
Trained and Worked on SAP.
Assist and support the Manager with correspondence, meeting notes, filing and emails.
Managed Client Relationship with the various Organizations. Responsible for new customer/Client account opening.
Provide generals assistance to customer on calls and emails.
Coordinate with the sales team by managing schedules, filing important documents and communicating relevant information. Send sales achievement sheets to field force.
Monitor progress regularly to identify shortcomings and propose improvements.
Trained and Worked on CRM & SAP.