Cluster Group Sales Coordinator
ACCOR Group of hotels (IBIS ,Novotel & Adagio Al Barsha )
Total years of experience :14 years, 5 Months
• Sending proposals to the inquiries as per company standard within 24 hours
• Updating inquiries in Opera & following up to convert the inquiries to confirmed business
• Prepare contracts, Invoices , productivity reports & letters
• Doing sight inspection, entertainments, meetings with the clients
• Entering rooming list in the system, sending Group information in the internal departments for proper preparation before group arrival
• Ensured that Group checked in hassle free & meetings and related functions were executed to exceed the client's expectations.
• Created and turned over group bookings, and completed activity reports in opera
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
• Follow up for the outstanding proposals and contracts to effectively close business
• Establish method payment, process initial deposit and or begin the direct bill application process
• Qualify incoming leads and send proposals, contracts, if needed to negotiate the group business using marketing and sales resources.
• Develop, maintain on going relationships with competitive set and new Clients
• Maximize the revenue by selling all facts of the hotel to include restaurants, Spa and other outlets
Always greet guests in a friendly and professional manner according to Hotel standards
Engage each guest as a unique individual and listen attentively to their requests - Perform
accurate check-ins and check-outs of guests daily -
Answer the telephone in a timely and professional manner -
Make reservations over the phone and in person
Run daily reports to check reservations for accuracy and identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at
the end of shift
Anticipate and address guest’s service needs
Listen to guest’s complaints or concerns and resolve their issue in a timely manner
Promote a safe working environment
Learn and adhere to all fire and emergency procedures, including procedures for handling
of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Practice safe working habits, including bending and lifting appropriately to avoid injury,
reporting hazards
appropriate use of cleaning chemicals and working to minimize tripping hazards -
Comply with the Hotel Policies, Procedures and Code of Ethics - Performs any
additional tasks which are assigned by management
doing travel arrangements of employees, MD`s & Directors whose travelling for Business Purpose ..like Air train cabs & Hotels
Booking on Galileo, websites
Arranging conferences, meetings & Business events of the company
makings tie ups with vendors
billing the vendor bills and dealing with accounts
Making Daily, Weekly and annual reports
Used to handle corporate bookings ..worked as an Implant in Tata aia, Axis bank, Indusind bank, Icici Lombard ...
used to issue domestic & International Air ticket on website, Galileo & Amadues CRS systm,
Doing all arrangements of Corporate employees official travels
Used to sell Banquet venues to individual & Corporates
used to handle walkins, taking banquet booking, finalising the menu, Meeting corporate to explain the packages, managing conference, meetings & Parties etc..
maintaining report .
Used to attend Passenger queries..
Being an intern used to do all ground handling work of Airport..
EDUCATIONAL QUALIFICATION: • SSC from Maharastra State Board in the year of 2006 • HSC from Maharastra State Board in the year of 2008 • Completed B.Com from Shridhar University Pilani