شادن ازحيمان

• Listing Properties, following up on leads and conducting meetings (Negotiating Deals)
• Property Showings and Open Houses
• Market Research and Pricing
• Assist in coordinating various aspects of a transaction.
• Providing Market Updates and Advice
• Attending briefings and trainings

• Built an admin team structure to fit the hospitals growth needs.
• Trained and obtained JCI accreditation with Quality Manager for QSH
• Set and developed reception, admission and discharge and ER polices and established a flow for all departments and clinics
• Established 2 new departments, Bariatric and Cosmetic OBGYN
• Developed the cooperation with Bioscience and QSH for stem cells services
• Organized and arranged all visiting doctors’ schedules from, OT, OPD, Production and meetings with their patient’s coordinator.
• Worked closely with the financial manger to set financial policies and implement them.
• Developed a GP Clinic within the ER department to generate more clients.
• Monthly team building meetings with administration staff and setting trainings with all new companies.
• Promoted the OT and its services with other clinics.
• Monitor administrative staff’s performance, monthly evaluation.
• Work as a bridge between OPD \ IPD and administration staff to ensure correct operations.
• Train new employees for 14 days in all related departments
• Resolve potential issues with patients.
• Stay up to date with healthcare regulations.
• Recruit and train personnel and allocate responsibilities and office space.
• Ensure the smooth and adequate flow of information within the hospital to facilitate other business operations.
• Ensure operations adhere to policies and regulations.

• Responsible for operational/administrative management of all staff in the Clinic including but not limited to attendance, leave management.
• Manage scheduling within the clinic and ensures clinical services are scheduled in a way that promotes the continuity of patient care and optimal revenue generation utilizing existing facilities are achieved.
• Provide leadership and operational assistance to all within the clinic.

• Strategic plans for the Clinic operations are developed and implemented for business progressions.
• Actively investigate new business opportunities for the Clinics operations and expansion.
• Manages, analyses, and reconciles various clinic reports like daily reports, daily sales report etc. any variances are escalated to management.
• Manage, analyze and approve refunds, bill cancellation, patient entitlements, under recoveries and cost estimates issued.
• Annual budgeting exercise for manpower, capital and patient volume-revenue are managed efficiently.
• Identify any new requirement and manage the purchase of equipment and instruments in liaison with policies and protocols.
• Operational/administrative & human resource policies and procedures to be implemented within the clinic and compliance are monitored.
• Ensure quality accreditation standards are met and maintained.
• All clinic outsourced contracts to be maintained and updated on contract register and renewal intimation to be sent to appropriate parties.
• Commercial and healthcare licensed to be maintained and available for inspections by local governing authorities.
• Ensures that organizational values are reflected at all levels of Clinic administration and client satisfactions are set as a priority.
• Monthly attendance, petty cash flow, payroll reports monitored and verified for accuracy.
• Daily and Monthly social media planning and developing new platforms to meet the markets demands.
• Training & monitoring staff to meet their highest potential.

Developed a unique marketing approach, to attract new clients.
Reviewed and updated all policies and implemented.
Increased business collaborations in first quarter by 35%.
Implemented all DHA regulations for Covid-19 precious measurements.
Executed online consultations and informative videos.

• Started building healthcare client sector, by December was successful in managing my own new clients (Saudi German Hospital, University Hospital Sharjah and RAK Hospital)
• Clients from other industries: SEED Group, United Arab Bank and Emitac.
• Introduced Digital and Business Transformation Solutions including CX framework using potential of AI, robotic process automation RPA, WhatsApp Automation, IoT and Salesforce
• Organized a successful event on 22nd Oct. 2019 “Intelligent Digital Summit 2019”, were 89 C-Level guests attended

I set up the framework for the necessary policies and procedures required by the organisation including compliance standards.

The main goal with MVC was to revive the operation lacking management for years, and to market the clinic for growth.

• Managed a team of 45 employees (doctors, nurses, administration) with an annual revenue of 3 million dirham
• Introduced new workflow processes and procedures for inter-departmental communication
• Revised the clinic’s policies and procedures to meet comply with DHA and labour law.
• Streamlined finance with budgeting, targets and employee packages.
• Upgraded the operations’ booking and accountancy software to comply with DHA requirements
• Conducted an audit for the clinic’s laser machinery and upgraded to latest FDA approved technology
• Personally, managed patient relationships including enquiries, complaints and feedback
• Created a loyalty programme for customers using a membership point system
• Introduced digital marketing and social influencers to promote the clinic services
• Partnered with suitable industry influencers to represent the clinic
• Hired a marketing professional with extensive IT knowledge to execute the clinic’s digital marketing plan
• Implemented referral marketing programme to capitalize on our current client database

• Developed a schedule between the 4 surgeons to rotate Bariatric patients
• Created and designed dietary programmer for Bariatric patients after 3rd month of surgery
• Educated our patients on new weight loss techniques that will support their dietary plans
• Organized a monthly Bariatric meeting for all current and potential patients
• Promoted our unit through social media platforms
• Supported patients on a personal level when they need mental assistance
• Helped patients understand complex medical information, evaluating care quality, and working with other health care professionals to ensure that the correct path is being taken.

• Guest management: Ensured guest satisfaction receiving feedback, complaints, appreciation notes,
• Solved or addressed patient problems
• Conducted daily shift briefings to ensure guest services team are well prepared to deliver an outstanding service
• Monitored the level of service provided by the department, analyzed guest satisfaction reports with improvement initiatives to correct embracing new team ideas
• Maintained KPI standards for department
• Participated in the organisation’s quality improvement and safety activities
• Reviewed the audit on admissions to ensure patients arrivals.

• Implementing PYP system.
• Developed and implemented daily and unit lesson plans for 1st grade.
• Conducted group and one-on-one reading and writing activities.
• Preparing power point presentations for each lesson.
• Developed excellent relationship with students.
• Fostered a classroom environment helpful to learning and promoting excellent student engagement.
• Conducted parent conferences.
• Designed and taught lessons in Math, Science, and Social Studies.
• Developed and implemented Guided Reading plans.
• Planning and preparing for student's work.
• Observing and reporting students that have special needs, behavior problems, speech therapy problems, occupational therapy problems and physical disabilities.
• Assessment / report writing / grading / analyzed class performance.

• Placing students at a suitable UK, USA, and Australian, New Zealand or Canadian university.
• Assistance in UCAS & OUAC application forms.
• Proofread communications for the Chairman, organize and coordinate major and single exhibitions.
• Visit schools in Amman and globally for presentations and evening sessions.
• Responsible for all the overall creation of Global vision and sister company diary per country on a yearly base.
• Responsible for investigating the local market and to prepare a marketing plan.
• Frequently travelling and organizing visits to schools in the Gulf. And perform all other related duties as required.

• Designed and implemented office policies and organised office operations
• Supervised office staff, recruited and provided training opportunities
• Evaluated staff performance, designed filing systems, and ensured protection and security of files and records
• Maintained office efficiency, planned and implemented office systems

• Worked in the Medical Records Dept., Floor Records Dept., and Admission & Discharge Dept
• Scheduled appointments and cooperated with other health care providers to track medical history of patients
• Provide admission and discharge procedures of all medical and none-medical supplies for patients
• Managed medical records performing quality assurance tasks, updating and destroying inactive records
• Interviewed patients, completed patient charts, and assisted in the admissions and transfer