Business application analyst
Dorsch Holding (Abu Dhabi Municipality)
Total years of experience :9 years, 8 Months
Leading the full business analysis cycle from initial unqualified lead to proposal, evaluating & supporting issues, commercials, price negotiation and closure by supervising a team of 4-5 direct reportees
Interacting with the client’s business teams to gather, define, clarify and refine requirements; guiding the design of relevant ERP solution by thoroughly understanding the existing processes & systems
Leading large-scale business architecture efforts; developing and maintaining architectures for various business functional areas with focus on optimizing SBU’s performance and scalability
Conducting Business Analysis and supporting upper management & other consultants in Gap Analysis, Process Consulting, Business Process Modeling & Improvements
Coordinating with various matrix teams, driving meetings for constructive discussion towards solution achievement
Preparing functional & technical designs, flowcharts & use cases
Presenting changes, issues, risks and contingency plans to balance project resources, schedules and scope
Creating & managing plans and schedules; tracking & documenting detailed information; managing files and databases, and coordinating activities for multiple individuals, groups, and subjects
Gathering data in support of business cases, writing test plans & scripts for tracking defects and fixes in product development by interfacing with development & testing teams
Attending meetings with IT team for testing underwriting scenarios /production issues; providing information related to software bugs and defects by collecting, analyzing, and summarizing development & service issues; preparing test scenarios on BO (Business Object) to confirm output of development
Delivering presentations on products and functionalities to groups of colleagues
Deploying solution designs after developing & approving prototypes; performing all activities such as research, verification, analysis, planning, designing & implementing procedures
Imparting trainings to end-users on the functionalities and usage of products developed
Cultivating relationship of mutual cooperation and respect for organizational benefit with various stakeholders
Key Highlights
• Demonstrated excellence in determining problems and solutions for systems
• Holds distinction of providing flawless support for users
Responsibilities
• Worked as Complains system (CRM) representative for Parks & Recreation Division, IT representative for Parks & Recreation Division and Parks & Recreation division representative for MIMS system
• Facilitated as the division email coordinator to answer executive managers office and general manager office for urgent & high priority corresponds
• Entrusted with the responsibility to evaluate and define system requirements for Parks and Recreation Division procedures and systems
• Involved in activities entailing preparing permit work, working on AIMS program and estimating car accident
Key Highlights
• Acted as a key technical resource in the organization and provided expert guidance to customers as well as other support engineers
• Demonstrated exceptional problem-solving skills and stayed calm and composed while dealing with contradictory and competing demands
Responsibilities
• Delegated with the task to plan and design projects using Microsoft office project. Reviewed requirements for government procedures and systems
• Shouldered responsibility to detect problems and solutions for the systems. Troubleshot existing system and trained user on how to use the system
• Suggested solutions and improvements for the management on the current systems and provided end user support
Key Highlights
• Ensured all issues are resolved or escalated to the proper resources and resolved in a timely fashion
• Rendered extraordinary support to end-users, troubleshot customer queries and established networks on different operating systems and hardware devices
Responsibilities
• Entrusted with the accountability to review and define system requirements using RUP standards
• Tasked with installing and managing different system components within the Enterprise solution
• Monitored various Enterprise platform components such as CAPTARIS workflow, Oracle10g, BizTalk, SharePoint, Active Directory, WIN-2003server etc.
• Held accountable to present the system and guide the system for users
Preceding experience
Senior Wireless Network Administrator | YFI, UAE
Feb 2004 to Sep 2005
System Administrator /Instructor | Compulearn, Jordan
Jan 2001 to Feb 2004
Training Courses: • Completed General English Course – IV, Held in American Language Centre 1995 • Comprehensive course, Held in COMPULEARN Institute 2001 • Macromedia Flash, Held in COMPULEARN Institute 2001 • Adobe Photoshop, Held in COMPULEARN Institute 2001 • Adobe Illustrator, Held in COMPULEARN Institute 2001 • Oracle 8i, Held in COMPULEARN Institute 2001 • Oracle Developer 2000 6.0, Held in COMPULEARN Institute 2001 • Activities of the Information and Data Management Department in TOTAL ABU AL BUKHOOSH 2004 Certificates - Information Technology Infrastructure Library (ITIL) 2011 Foundation Certificate in 2016 - Preparatory course for PMP certificates July 2009 - ICDL certificates syllabus 5.0 in May 2010 - SCADA OPERATOR TRAINING 2013 - Training program for PMP 2014 Technical Skills • SAP software • MS-servers (MS-SharePoint, MS-BizTalk) • Computer skills (MS office, PowerPoint, FrontPage, MS office project) • HTML programming and Web Page Design • Educational software applications, web-authoring tools and systems integration • Networks (Cabling, Install, Configure) • ARCHIBUS facilities management, Auto desk software’s, SAP, MS-SharePoint, CAPTARIS work flow, SQL database, Active Directory, WIN-2003server, BUZZSAW, Oracle10G, MS-Visio.