شادي الراضي

IT Support

IT Specialist

IT Support

Associate - IT Support, Managed Services
Location: Malomatia Q.S.C. , Doha Qatar. West bay

***Project under Malomatia ***
Ministry of transportation and communication from 1 October-2017 - 30 Augustus -2018
Job Role: IT support engineer - managed services
- Daily support user end user support
- Support user with Software and special services for the ministry
- Configuration email for users
- Create VPN access for users to access service for ministry from out of Qatar
- Manage the computers for user by Manage engine service
- Manage the branch for Ministry in many place in Qatar,
- Manage the printer card for marine license
- Troubleshooting Mawared service.
- Installing SAP software and Troubleshooting.
- Daily shooting windows for computer by network.
- Troubleshooting network issue.
- Troubleshooting IP phone Issue
- Manage user in active directory
- Reset password for user domain
- Manage OU.
- Troubleshooting Issue with Cisco any connect software and manage the service for Authentication login.
- CCTV Access control By RDP service.
- Allowed RDP access in Machine.
- Identifies, troubleshoots, and resolves moderately complex end-user computer software and hardware problems.
- Performs problem diagnosis, guides users through step-by-step solutions, clearly communicates technical solutions in a user-friendly manner and provides one-on-one end-user training as needed.
- Answers incoming calls for software and hardware products. Researches and resolves inquiries of moderate to high complexity, based on Help Desk standards and procedures and other available resources.
- Responsible for installation, upgrades and maintenance of computers and peripheral equipment. Troubleshoots network printer problems, conducts hardware and software inventory database maintenance, provides reporting and performs related work as required.
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
- Liaises with Senior Technicians and Subject Matter Experts (SME) to provide solutions for users.
- Performs other related duties as assigned.



***Project under Malomatia ***
Sidra Medical & Research Center - 1 may-2017 to 30 Sep -2017 (5 months)
Job Role: IT Support and consultant
- Daily distributer devices ( HP AIO computer Devices, mini pc (WYSE, zebra HC-100 printer , SLP QLN220 zebra, palm vein, E-sig, BCMA (barcode scanner devices) …
- Installation System shooting ( Thin Image( DVI) and Thick Image(local) for AIO Devices HP computer by network )
- Configure SLP QLN220 Zebra receive printer
- Configure Multi-function Printer “Konica and HP LaserJet “ and installation for user by printer server
- Configure STMP service for scanner.
- Configure HC-100 printer and check IP
- Manage the devices floor by floor in Hospital
- Shooting Image for WYES devices and Mini PC
- Fixing WOW Devices.
- Work in SCCM system and manage the devices name.

- Daily task include installation and updating of all new software, checking maintenance plans.

- Daily maintenance and support of Windows 7 Desktops and laptops.

* install windows 7, 8, 8.1, update windows and check the service.

* Configuration outlook email and take backup for user and manage the emails for user with Gmail service MS exchange 365.

* add printers for user manual or by print server.

* add scan folder by share folder scanner or SMTP server or by scan tools sharp


- Management requests for service users and regulation helps the company to see all the information.

- Processing software and service tools for the user to avoid stop work.

- Dealing with several graphical Service programs and for construct and special programs for
Accounting and fix their Issue.

*Install AutoCAD software and licenses (serial number or network licenses ).

* Install primavera software and configure MSSQL DB or Oracle DB.

* install Accounting software and connect to server .

- Technical support for external construction sites and processing Active Directory and Build Infrastructure in the server and configuration Storage files.
* Install and Implement 2008 windows server.

* Create Domain users.

* Configure Domain Controller.

* Configure DHCP Server.

* Create sharing folder & set Sharing Permission.

* Backup and Restore Shared File.

* setup computers and connect to network.

* Setup server license for many software (construction & account & Antivirus).

- Installation SQL Server and configure Database server ( Sql server 2008, MS Sql server 2012)

* Configuration MS Sql server for Account software

* Configuration MS Sql server for Primavera

* Mange MS Sql Data base and backup data base (Import & Export

- Technical support for sister company in Retail Domain (Mall of Qatar)

* setup POS devices

* install SQL server 2012 and User Account Management

* install Retail AX dynamics and troubleshooting

* configure Retail AX

* working in windows Azura server

Teaching mainly Platform for Networks

• Teaching N+
• Teaching A +

• processing of local networks.
• Installing, Configuring, and Administering Microsoft Windows XP
• Installation of ADS (2003 Server) and Creating Different O.U and giving them their appropriate rights
• Installing, administering and managing Domain Controller, DNS, DHCP, FTP, VPN
• Installing and Configuring Client Computers
• Processing of networks cables and solves problems related to networks and proposes solutions.
• processing of the connections type SHADL.
• Work on systems running windows 2003.
• processing the wireless connections via Access Points and arrived several buildings.
• Trouble Shoot DSL Services
• Trouble Shoot Software computer and find an immediate solution
• Support of Common PC Software, such as Outlook Express, MS Office, etc
• Computer maintenance and troubleshooting.
• Fix the problems electronically through the examination of electronic parts and replacement.
• Change the hardware to configure the compatibility.
• installing operating systems and installations service.