Customer service and Teller
National Bank of Umm Al Qaiwain
Total des années d'expérience :17 years, 1 Mois
Started as Coordinator; handling all kind of loans and cards requests sourced by DSAs to check quality, eligibility, and analysize bank statements then submit and follow the requests with all departments. Promoted to be Customer Service officer & Teller; handling all types of branch requests, and making all kinds of cash transactions, plus doing sales, and clearing of outward cheques, and replenish ATM.
dealing directly with the customers to provide them the needed products, services, and information.
having a long and strong relationships and building trust with the customer in which they refer to me for any queries, missing point, lack of information, or any needed product.
have a large package of multi-products such as home finance, personal finance, credit cards, small and medium enterprises finance, shares fund unites, and opening saving and current accounts.
provides all kinds of banking services to the customers to achieve the expectation targets in both sales and services.
manage and lead a team work to grow the company sales process and achieving the target sales expectations of the company, dealing directly with the customers and landlords, opening new markets for the company.
dealing directly with the customers in the main branch in ismailia, solving their problems, provide the services they asked about, answering their questions and inquiries, collecting invoices and other many similar activities.
spreading into the market with new and existing ideas to make the best advertisement to the company, dealing directly with the agents and authorized dealers and providing them with all kinds of services and announcements to give or to show to the final clients, estimating and evaluating the company's volume in the market.