شادي السوسي

Manage IT operation along with Data Center

Achievements
• Reduce and maintain the consumption of Power and cooling inside DC.
• Since 2012 no unplanned down time in the data center.
• Re-gain footprint inside DC by removed all unusable HW/Racks.
• Help TSD to consolidate x86 server and Phase it out.
• Build Data Center CMDB with CMDB administrator.
• Maintain all Bank system, system availability is 99.6.
• Automation most of the task done by operators to reduce human mistakes.
• 99% of HW inside the DC feed from different power source.
• Manage a team from 15 members.


Duties & Responsibilities:
• Schedule and oversee ongoing preventative maintenance for all critical facilities with zero site downtime.
• Preparing the Space, power and cooling parameter in Data center.
• Manage the UPS and make sure the load is balanced and we did not reach the limit.
• Make sure that all HW inside the Data Center feed by different power source.
• Do health check for all HW inside DC every month.
• Manage Access to Data Center Coordinate with CMDB admin/FAM to make sure all HW in DC are registered.
• Provides operational support for systems hardware, peripherals and software within our Data Centers and related facilities
• Maintain standards and procedures for the addition, movement and removal of all server and communications equipment within the data center. Ensure these standards and procedures are met.
• Works in conjunction with the Technical support staff to implement immediate resolutions to critical problems.
• Provides the following services: Monitor systems consoles for problems, manage systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan.
• Works with Operations personnel to identify areas of possible automation and/ or improvement to provide better customer service, enhance problem resolution techniques.
• Supervises staff, directs work assignments, and initiates personnel actions, including hiring, disciplinary actions, salary matters, goal setting, develop Individual Development Plan's and performance reviews.
• Manages Service Levels and escalates to appropriate management if impending issues threaten to jeopardize our ability to meet them.
• Maintain standards and procedures for all critical facilities related operational functions. Ensure these standards and procedures are followed

working as first level support For IT operation support
Duties & Responsibilities:
♦ Manage the system to run in better way.
♦ Main member in project implementation committee.
♦ Restore old data when the users request it.
♦ Add the new programs in the system after test it.
♦ Carry out daily operation activities and scheduled jobs.
♦ Perform on request jobs and prepare the output to pick up by requesting department.
♦ Record all activities and daily performance in the operation
♦ Keep all hardware and equipment in a good working condition and carry out the necessary
Routine clearing and check up.
♦ Inform Operation manager and Supervisor in case of emergency situation and take the need
Recovery action.
♦ Consulting and monitoring the programs.
♦ Initiate a problem report for any problem encountered during the daily operation and forward to
Concerned people.
♦ Carry out branches request and insure it reached its destination.
♦ Perform other task as required by the IT manger.
♦ Try to fix some program code if it's not work probably.
♦ Work in the Change man product.
♦ run special request for the programmer.
♦ Processing the SAIRE Payroll for Rajhi & non-Rajhi customers.
♦ Scheduling daily, weekly, and monthly jobs.
♦ Fulfilling the end user requirement.
♦ Supporting application test team.
♦ Preparing job documentation.
♦ Monthly deduction of VISA.

عباره عن متابعه النظام و التاكد من اتاحته دائما 24 × 7
اخذ النسخ الاحتياطيه لملفات و برامج النظام
تنفيذ عمليه الرواتب الحكوميه
تنفيذ عمليه الفيزا الشهريه
الدعم الفني الاول لحل مشاكل برامج المنظمه
القيام بعمليه الاكتتاب و رد الفائض
متابعه عمليه نهايه اليوم عمل و التحضير ليوم عمل جديد