Senior Account Manager
LinkdotNet/Mobinil
Total years of experience :7 years, 10 Months
Enterprise Department)
* Managing a sales team and reviewing sales/revenue plan and achievements.
* Managing and handling strategic accounts.
* Develop new ideas and approaches to increase customer base and market share through
gathering market & customer information.
* Securing the sales and delivery of Enterprise Services (Global Connectivity, Data connectivity
and VPN’s, Hosting Solutions, Web Development, Voice over IP (VOIP), Video
Conferencing, and Surveillance Cameras.) for Big Enterprise accounts achieving the sales
target of 18 Million EGP/Year.
* Managing assigned revenue plan.
* Preparing sales forecast, accounts status reports recommendations to enhance account growth
and revenue increasing.
* Dealing with Multi national and Egyptian companies on promoting new products and e-
commerce services and benefits.
* Handling all sales and support issues related to the clients to ensure optimum customer
satisfaction with the variety of Link Dot Net products and services.
* Contracts negotiations.
* Conducting monthly Account Management meetings to define objectives discuss progress and
workflow and enhance collaboration between different departments in order to ensure
customer satisfaction.
* Achieving Over sales quota.
Linkdot Net
* Accountable for the overall performance of a group of business centres within the market
(EBIT, Customer satisfaction
* Planning and measuring of performance.
* Co-ordinating all efforts in the area through monthly business reviews.
* Ensure all centres operate to
Enterprise Department)
* Securing the sales and delivery of Enterprise Services (Global Connectivity, Data connectivity
and VPN’s, Hosting Solutions, Web Development.) for Big Enterprise accounts achieving the
revenue of 4 Million EGP/Year.
* Managing assigned revenue plan.
* Preparing sales forecast, accounts status reports recommendations to enhance account growth
and revenue increasing.
* Dealing with Multi national and Egyptian companies on promoting new products and e-
commerce services and benefits.
* Handling all sales and support issues related to the clients to ensure optimum customer
satisfaction with the variety of Link Dot Net products and services.
* Contracts negotiations.
* Conducting monthly Account Management meetings to define objectives discuss progress and
workflow and enhance collaboration between different departments in order to ensure
customer satisfaction.
* Achieving Over sales quota.
OPSM
Link at Work)
* Securing the sales and delivery of Internet Services (ADSL, WEBSITES, DOMAIN
NAMES…) for SME accounts achieving the revenue of 1000 000 EGP.
* Managing assigned revenue plan.
* Preparing sales forecast, accounts status reports recommendations to enhance account growth
and revenue increasing.
* Dealing with Multi national and Egyptian companies on promoting new products and e-
commerce services and benefits.
* Handling all sales and support issues related to the clients to ensure optimum customer
satisfaction with the variety of Link Dot Net products and services.
* Conducting monthly Account Management meetings to define objectives discuss progress and
workflow and enhance collaboration between different departments in order to ensure
customer satisfaction.
* Achieving Over sales quota.
Passenger Handling
* Check in procedures.
* Gate procedures.
* Ticketing and reservations.
* Lost and found.
* Supervising on check in and gate procedures.
* Check in procedures.
* Gate procedures.
* Ticketing and Reservations
* Automated Operations procedures.
* Cabin Service Procedures.
* Ramp Procedures.
* Weight and balance procedures.
* Supervising on check in, gate, ramp and cabin services procedures.
* Qualified to read prescription data and orders the suitable lenses.
* Performs the grinding of special size lenses as well as multi-focal lenses as bifocal.
* Marks optical centres and axis on blank lens.
* Modifying lenses to fit in their frames.
* Operates grinding, polishing and surfacing machines in order to meet up with
prescription needs.
* Performs the different quality tests for polished lenses.
* Applying lenses treatment as plastic lenses tinting and toughening of glass lenses.