Bayt.com
Shady Haddad, Product Specialist (Department Supervisor)

Shady Haddad

Product Specialist (Department Supervisor)

offtec

Location
Jordan - Amman
Education
Diploma, Computer programming
Experience
23 years, 4 Months

Share My Profile

Block User


Work Experience

Total years of experience :23 years, 4 Months

Product Specialist (Department Supervisor) at offtec
  • Jordan - Amman
  • My current job since January 2011

Position: Product Specialist (Department Supervisor)
• Managing all department products (Talaris, DeLaRue, Unixcam, Neopost, Huijin, Kern, Moniron, and Union Century) in all its aspects.
• Team leader (arranging all the duties for the Engineers and Technicians)
• Supporting my team in Programing, computer, network and complicated issue.
• Supporting Product specialists in (Kyocera, Gunnebo and Intimus) machines.
• Observing spare parts safety stock and place the orders from the manufacture when needed.
• Follow up with the team to sign the maintenance contracts.
• Develop and update all OFFTEC systems new products to suite our market with the help from the manufacture, Products that I prepared (Talaris Ntegra TS, Moniron)
• Supporting the customer programmers to write Utilities for Mailing systems OMR (optical mark recognition)

Senior technical support officer at OFFTEC
  • Jordan
  • January 2010 to January 2011

Company: OFFTEC 2010 - 2011
Position: Senior technical support officer
• Prepare and train two teams to meet the needs to apply the new installations and maintenance for MFPs & counting machines.
• Develop and update new products to suite Jordan market with support from the manufacture, Products that I prepared (Talaris Ntegra)
• Support the sales to accomplish the sale.

Technical support engineer at OFFTEC
  • Jordan
  • January 2009 to January 2010

Company: OFFTEC 2009 - 2010
Position: Technical support engineer
• Perform maintenance and solve problems for Counting and multi-functional printer machines (Kyocera and Talaris)
• Update machines firmware.
• New machines installations at the customer's sites.
• Connect MFP's at the customer sites local network.

Service Manager (Maintenance) at Al - Rehab for Mobile & Computer Services
  • Jordan - Amman
  • January 2008 to January 2009

Company: Al - Rehab for Mobile & Computer Services 2008 - 2009
Position: Service Manager (Maintenance)
• Fixing all mobiles (Hardware and software)
• Reinstall and update mobile firmware.
• Fixing PCs and laptops (Hardware and Software)

Owner - Service Manager (Maintenance) at Unlock for Mobile Maintenance Services
  • Jordan - Amman
  • January 2002 to December 2007

Company: Unlock for Mobile Maintenance Services 2002 -2007
Position: Owner - Service Manager (Maintenance)
• Dealing with the suppliers to provide the goods for the shop.
• Fixing all mobile brands (Hardware and Software)

Sales at Issra' Link for Mobile Maintenance Services
  • Jordan - Amman
  • January 2001 to January 2002

Company: Issra' Link for Mobile Maintenance Services 2001 - 2002
Position: Sales

Education

Diploma, Computer programming
  • at Arab community college
  • January 2000

I have completed 63 hours

High school or equivalent, scientific stream
  • at Al Hussain College
  • January 1998

• Graduated from High school in 1998 in scientific stream, Al Hussain College.

Specialties & Skills

Microsoft Windows
+Endorse 0
Team Leadership
+Endorse 0
Repairing
+Endorse 0
Network Systems
+Endorse 0
Machine Control
+Endorse 0
ENGINEER
+Endorse 0
FIRMWARE
+Endorse 0
MAINTENANCE
+Endorse 0
NEW PRODUCTS
+Endorse 0
PCS
+Endorse 0
TECHNICAL SUPPORT
+Endorse 0

Languages

Arabic
Expert
English
Expert

Training and Certifications

Computer Skills course (Training)
Training Institute:
Al Rayeh Culture Centre
Date Attended:
January 1996
Universal Bundling System Technical Training Course (Training)
Training Institute:
DeLaRue Texas - USA
Date Attended:
September 2011
Jordan University – Consulting Centre TV&Video maintenance (Training)
Training Institute:
Video, TV Maintenance Courses
Date Attended:
August 1998
Maintenance for TV&Radio (Training)
Training Institute:
TV, Radio Maintenance Courses
Date Attended:
April 1997
MYQ version 4.xx installation training for printing management. (Training)
Training Institute:
MYQ
Date Attended:
November 2012
Ntegra TS (Triple Sorting) Service Engineer Level II (Training)
Training Institute:
Talaris
Date Attended:
October 2012
DeLaRue Cobra Service Engineer Level II (Training)
Training Institute:
DeLaRue
Date Attended:
March 2012
DLR 7000 Service Engineer Level II (Training)
Training Institute:
DeLaRue Texas - USA
Date Attended:
September 2011
Datacard Machines maintenace Level II (Training)
Training Institute:
Datacard Group, License TE1100
Date Attended:
March 2010
Ntegra Service Engineer Level II (Training)
Training Institute:
Talaris
Date Attended:
June 2009
Customer service (Training)
Training Institute:
Alliance Customer service and beyond
Date Attended:
October 2010
installation training for printing management (Training)
Training Institute:
MYQ
Date Attended:
April 2011